Billing Manager: Accounting- Shared ServicesLed software billing and strategic sourcing (reseller) teams. Collect, identify, analyze, and interpret data, variance and trends impacting revenue. Complete, audit, and manage monthly billing for ASP clients. Monitor workflows and ensure all monthly activity is realized. Oversee processes and ensure client contracts are fulfilled and adhered to. Provide positive internal and external customer experiences to maintain exceptional customer service. Collaborate with key stakeholders to ensure productive and satisfying relationships. Develop and support decisions as member of strategic pricing committee. Maintain procurement and strategic sourcing proficiencies in contingent role. Approve purchase orders and ensure reseller purchasing process integrity. ● Facilitated process and knowledge transfer to accomplish corporate billing consolidation. Trained, mentored, developed, and supported billing specialists.● Defused contentious situation between major client, sales executive, and executive management by identifying root cause of issue, building model to dynamically demonstrate situation and financial impacts to each during resolution period, and working with technical teams and vendor to remedy. ● Reduced print and postage costs 99% by implementing paperless invoicing.● Tested and deployed reseller procurement to payment program as part of corporate initiative to simplify purchasing process, speed goods issuance/revenue recognition and create auditable paper trail.● Ensured compliance with corporate requirements by converting legacy ASP billing operational processes to ETL interface within SAP while decreasing manual touchpoints, improving data integrity and increasing accuracy. Conversion successfully implemented ahead of schedule.

Supported and maintained Microsoft Dynamics-GP accounting system application. Provided end-user support. Troubleshoot to resolve issues and deployed patches, upgrades, and error fixes. Utilized SQL to complete database and server maintenance, access or modify data, and make well-supported decisions. Developed metrics along with ad hoc and management reports utilizing Crystal Reports for BI, decision support, and financial analysis. Achieved inter-departmental information sharing by deploying Crystal Reports Server.● Converted legacy accounting system to corporate standard of SAP on time and above specified quality standards.● Extended lifecycle and eliminated software maintenance fees by providing front-line technical support and application administration.● Enabled billing for expanding ASP client base by creating and implementing Microsoft Access/ODBC relational databases for capturing data, transactional volumes and pricing. ● Streamlined billing operations, processes and procedures to reduce error rate to less than 1%. ● Assessed client profitability and identified strategies, increasing cross-sell and integration points by identifying product relationships, margin analysis and providing targeted product information.

Provided BI through business, product and market research and analysis. Updated and maintained customer relationship management (CRM) application, database and sales pipeline. Collected, analyzed, and interpreted data to form business recommendations. Used BI tools and methods to develop stakeholder and management metrics and reporting. Facilitated information sharing across departments. Evaluated marketing campaign effectiveness and ROI. Researched market and assessed pricing structures. Developed pricing for inhouse and ASP products and clients. Financial and margin analysis included revenue forecasting, variance analysis, and product and relationship profitability. Maintained and updated customer-facing websites using HTML and CSS.

Marketing (2001-2002): Product and project manager for online credit card application channel. Oversaw site and content development, traffic and affiliate development and relationship management. Assessed efficacy and profitability of online channel efforts. Database marketing and data analysis. Developed and employed marketing volume models, forecasting and performance tracking. Provided analysis and strategic planning of marketing campaigns and trends, and acquisition strategy development.Risk Management (2000-2001): Database development and maintenance; project management; credit scorecard algorithm development and evaluation; scorecard implementation and statistical validation. Performed risk management through development and analysis of portfolio MIS reporting package. Conducted portfolio analysis including vintage, delinquency, attrition, and geographic concentration measures. Ensured internal and external compliance. Provided training and instruction through introduction to data query and reporting workshops.Finance (1999-2000): Product profitability model development. Created, deployed, and managed use of budgeting and forecasting models. Created and performed variance management reporting and analysis. Forecasted revenue streams and provided simulation, strategic planning, cost control, ad-hoc query and analysis.

Financial and treasury analyst tasked with improving the Western Region Bank Group's CELS rating through balance sheet and asset/liability management (ALM). Created risk management, funding, investment, contingency, treasury, and liquidity policies for the WRBG. Facilitated corporate compliance, created managerial and regulatory reporting and acted as a liaison to regulatory agencies and auditors. Became responsible for the group’s asset/liability, treasury, and budgeting functions. Reviewed economic forecasts, performed stress testing, income simulation, and financial modeling. Initiated data warehousing efforts and gleaned insights from data cubing. Served on the Pohlad Financial corporate ($5.3 billion) Executive Investment Coordinating Committee. Coordinated merger and standardization activities. Evaluated and recommended hardware and software and served as secondary network administrator.