Phil Lambert Email & Phone Number

London, England, United Kingdom

Acton, England, United Kingdom

London, United Kingdom

Supporting a Team that blends years of experience of making award winning, successful ad campaigns for major clients with a thoroughly modern grasp on content creation through a unique blend of editorial, production and creative talent.

North Acton

Paddington

Designed Captive Shared Services solution and Business Transformation programme for new product line to deliver wholesale productivity and service improvement for GP Super Practices across the Country.Leading Client Relationship Management, Organisational Development, SSC and ERP Solution Implementation and ongoing Service Support and Performance Management.Designed operating solution for successful bids under the NHS Lead Provider Framework and project managed implementation from contract award.

London, United Kingdom

Led IT, Business Intelligence, Project Management, Communications, Governance, HR and Specialised Health Services functions whilst reengineering processes to operate as a commercial, customer focussed, service oriented and process efficient business in preparation for changes in the NHS commissioning environment in 2015. Integrated functions from 3 existing CSU's to form the new enlarged South East CSU.Built key strategic partner alliances for the new business and developed industry leading Business Intelligence platform, integrated IT Service Desk and leading edge business - wide Process Mapping capability.

London/Manchester

Established new SSC to deliver Finance processes in UK and EMEA, Payroll and HR, Group Project Management, IT and Sales Support Complaints Handling. Devised Target Operating Model and established robust Project Management methodology to transition work from Eurpoean sites to UK SSC. Built performance management, process mapping and continuous improvement frameworks.

Maidenhead, United Kingdom

Brief to evaluate all areas of Business Processing ( HR, Finance, Procurement, IT, Customer Service) and to recommend optimum Target Operating Model. Led feasibility study, business case preparation, Change Management process, plus site selection, build and fit out. Recruited all staff leaving turn key operation for the Group to run.

London, United Kingdom

Advised on establishment of Shared Services to drive Finance Transformation, adopting industry best pracrices and delivering budget savings. Devised Target Operating Model, produced business case and saw project through to implementation stage.

Bristol

Consultant to advise on strategic operational strategy to improve business efficiency and increase margins.

London, United Kingdom

Responsible for managing all Business Operations and delivering a quality customer experience across 11 sites, captive shared service cente and a number of outsourced contracts. Delivered step change improvements in service whilst introducing major operational transformation projects on a reducing budget.

London, United Kingdom

Managed £100m Global Shared Services Outsourcing deal, between ICI and HP delivering service from India, Poland, China and Costa Rica.

London / Swindon

Established multi function greenfield shared service operation including Finance, HR, Procurement and core business processing

Manchester, United Kingdom

Set up and grew Finance, Sales Admin and eHR Shared Service Centre for businesses across EMEA

London, United Kingdom

Ran business providing IT systems to leading banks in Europe. Led managed service business.

Various

Large scale centralised operations, Group Head Office plus Regional Management and Area Management

Education record

Education record