Phil Lambert Email and Phone Number
Phil Lambert work email
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Phil Lambert personal email
Board level experience in Retail and Manufacturing and Public and Private Sector of large scale Business Transformation through large operational and Service Centre management including process redesign, e enablement and customer service initiatives. In depth experience of Shared Services, Managed Services and Business Process Outsourcing including captive, near-shore and off-shore.Specialties: Shared Services, Business Process Outsourcing, Customer Service, Operations Management, Business Transformation, Change Management, Business Performance Management, Business Process Re-engineering,
Proservartner
View- Website:
- proservartner.co.uk
- Employees:
- 49
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Senior DirectorProservartner Apr 2022 - PresentLondon, England, United Kingdom
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Head Of Shared Service SCurrys Plc Sep 2020 - Apr 2022Acton, England, United Kingdom -
Non Executive DirectorStudio Sixty Billion Limited May 2017 - Mar 2022London, United KingdomSupporting a Team that blends years of experience of making award winning, successful ad campaigns for major clients with a thoroughly modern grasp on content creation through a unique blend of editorial, production and creative talent. -
Head Of Process And TechnologyDixons Carphone Apr 2019 - Sep 2020North Acton
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Client Engagement Director & Product Owner Shared ServicesOptum International Mar 2016 - Mar 2019PaddingtonDesigned Captive Shared Services solution and Business Transformation programme for new product line to deliver wholesale productivity and service improvement for GP Super Practices across the Country.Leading Client Relationship Management, Organisational Development, SSC and ERP Solution Implementation and ongoing Service Support and Performance Management.Designed operating solution for successful bids under the NHS Lead Provider Framework and project managed implementation from contract award. -
Interim Business Services DirectorNhs South East Commissioning Support Feb 2014 - Mar 2016London, United KingdomLed IT, Business Intelligence, Project Management, Communications, Governance, HR and Specialised Health Services functions whilst reengineering processes to operate as a commercial, customer focussed, service oriented and process efficient business in preparation for changes in the NHS commissioning environment in 2015. Integrated functions from 3 existing CSU's to form the new enlarged South East CSU.Built key strategic partner alliances for the new business and developed industry leading Business Intelligence platform, integrated IT Service Desk and leading edge business - wide Process Mapping capability.
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Group Business Services DirectorMcbride Plc Sep 2012 - Feb 2014London/ManchesterEstablished new SSC to deliver Finance processes in UK and EMEA, Payroll and HR, Group Project Management, IT and Sales Support Complaints Handling. Devised Target Operating Model and established robust Project Management methodology to transition work from Eurpoean sites to UK SSC. Built performance management, process mapping and continuous improvement frameworks. -
Interim Director Of Business ServicesDs Smith Group Plc Feb 2011 - Sep 2012Maidenhead, United KingdomBrief to evaluate all areas of Business Processing ( HR, Finance, Procurement, IT, Customer Service) and to recommend optimum Target Operating Model. Led feasibility study, business case preparation, Change Management process, plus site selection, build and fit out. Recruited all staff leaving turn key operation for the Group to run. -
Interim Consultant To Director Strategy & FinanceWestminster City Council Nov 2010 - Feb 2011London, United KingdomAdvised on establishment of Shared Services to drive Finance Transformation, adopting industry best pracrices and delivering budget savings. Devised Target Operating Model, produced business case and saw project through to implementation stage. -
Interim Operations ConsultantBevan Brittan Llp Jul 2010 - Sep 2010BristolConsultant to advise on strategic operational strategy to improve business efficiency and increase margins. -
Executive Director, Business OperationsLegal Services Commission Nov 2008 - Jul 2010London, United KingdomResponsible for managing all Business Operations and delivering a quality customer experience across 11 sites, captive shared service cente and a number of outsourced contracts. Delivered step change improvements in service whilst introducing major operational transformation projects on a reducing budget. -
Head Of Bpo PerformanceIci Plc Jan 2007 - Nov 2008London, United KingdomManaged £100m Global Shared Services Outsourcing deal, between ICI and HP delivering service from India, Poland, China and Costa Rica.
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Director Of Shared ServicesMedical Research Council 2005 - 2006London / SwindonEstablished multi function greenfield shared service operation including Finance, HR, Procurement and core business processing -
Director Of Shared ServicesTetra Pak Business Services Limited 2002 - 2004Manchester, United KingdomSet up and grew Finance, Sales Admin and eHR Shared Service Centre for businesses across EMEA -
Md Central And Southern EuropeFiserv (Europe) Ltd 2000 - 2002London, United KingdomRan business providing IT systems to leading banks in Europe. Led managed service business. -
Various RolesNational Westminster Bank Plc 1978 - 2000VariousLarge scale centralised operations, Group Head Office plus Regional Management and Area Management
Phil Lambert Skills
Phil Lambert Education Details
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Bablake School, Coventry -
Hereford High School For Boys
Frequently Asked Questions about Phil Lambert
What company does Phil Lambert work for?
Phil Lambert works for Proservartner
What is Phil Lambert's role at the current company?
Phil Lambert's current role is GBS, Shared Services and Outsoursourcing.
What is Phil Lambert's email address?
Phil Lambert's email address is ph****@****net.com
What schools did Phil Lambert attend?
Phil Lambert attended Bablake School, Coventry, Hereford High School For Boys.
What are some of Phil Lambert's interests?
Phil Lambert has interest in Avid Follower Of Sheffield United.
What skills is Phil Lambert known for?
Phil Lambert has skills like Change Management, Outsourcing, Business Transformation, Strategy, Process Improvement, Business Process Improvement, Stakeholder Management, Performance Management, Shared Services, Leadership, Management, Governance.
Who are Phil Lambert's colleagues?
Phil Lambert's colleagues are Amutha Poomalai Pandian, Pascal Leon Çuni, Mark Cummings, Onyekachi Michael John, Angie Pillay, Katarzyna Wandor - Falkowska, Anjaniamal Pillay.
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Phil Lambert
Warrington -
2jdwilliams.co.uk, nbrown.co.uk -
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