• Operations Management overseeing Delta Sky Clubs at DTW/McNamara Terminal.• Supervised 200+ employees including all management and accounting activities•Developed procedures for team members including management and customer service• Responsible for all HR functions including sourcing, hiring, onboarding, training, development, performance reviews, scheduling, payroll, etc.• Managed projections, supply ordering, hourly labor management, and analyze various financial reports on business performance for future improvement.• Increased NSAT scores by 5% month over month.

• Managed Brand and Daily Building Functions.• Managed P&L, Inventory Control and KPIs.• Developed procedures for team members, including management and sales training, to improve overall performance.• Supervised 20+ employees including all management and accounting activities.• Responsible for HR functions including sourcing, hiring, onboarding, training, development, performance reviews, scheduling, payroll, etc.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Identified and developed high achievers into leadership candidates.• Analyzed CSAT reports.• Managed sales projections, supply ordering, hourly labor management, and analyze various financial reports on business performance for future improvement.

• Managed business operations of Store Support team and Amazon E-Commerce.• Developed procedures for team members, including management and sales training, to improve overall performance.• Led the transformation of Whole Foods Market on Amazon program, raising store metrics from last in the region to top 5 in the region.• Supervised 50+ employees including all management and accounting activities.• Responsible for HR functions including sourcing, hiring, onboarding, training, development, performance reviews, scheduling, payroll, etc.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Identified and developed high achievers into leadership candidates.• Analyzed and react to NSAT reports.• Managed sales projections, supply ordering, hourly labor management, and analyze various financial reports on business performance for future improvement.

• Responsible for management of business operations and profitability, including seating capacity of 800 and annual sales of $1.5M.• Supervised 30+ employees including all management and accounting activities.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Developed procedures for team members including management and sales training.• Identified and developed high achievers into management candidates.• Responsible for all HR functions including sourcing, hiring, onboarding, training, development, performance reviews, scheduling, payroll, etc.• Analyzed and react to P&L reports.• Managed sales projections, supply ordering, hourly labor management, and analyze various financial reports on business performance for future improvement.

• Handled Social Media, Marketing and Graphics.• Assisted Clients with Tax Preparation and Filing.• Consulted with clients about current and future tax needs.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.

• Responsible for management of business operations and profitability generating high profits month over month.• Supervised 50+ employees including accounting activities.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Responsible for HR functions including sourcing, hiring, onboarding, training, development, performance reviews, scheduling, payroll, etc.• Analyzed and react to P&L reports.• Managed sales projections, supply ordering, hourly labor management, and analyze various financial reports on business performance for future improvement.• Coordinated Special Events: (50 Cent / EFFEN Vodka Tasting, Moet Hennessy Brand Event, Martell VP Executive Tasting Event)

• Averaged $3000 in Accessories per Month (Top 5%).• Managed B2B / Small Business Team accounts.• Advised and Educated clients in the process of purchasing new Equipment and Accessories.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Analyzed CSAT reports.• Managed sales projections and analyze various financial reports on business performance for future improvement.

• Responsible for management of business operations and profitability generating profits month over month.• Managed B2B / Small Business Team accounts.• Advised and Educated clients in the process of purchasing new Equipment and Accessories.• Built ongoing relationships with customers and other local businesses to ensure continued success and repeat business.• Analyzed CSAT reports.• Managed sales projections and analyze various financial reports on business performance for future improvement.• Helped raise store's profit YOY by 40%.• Averaged $12,000 in Sales per Month, Ranked Top 5 in Sales.• Awarded Breaking Records Award for 2nd Quarter (2011).• Advised and Educated clients in the process of purchasing new Equipment and Accessories.