I am passionate about helping people, from customers & colleagues, it's my purpose.Through customer service I have learnt what is required to support the customer, how to work with my colleagues & how to perform for my employer - trust, reliability, resilience, thoroughness, understanding, teamwork and a can-do attitude. I’ve earned leadership roles & responsibilities, trusted to teach company & team procedures, processes & values and product knowledge. In supporting a team, I’ve provided stable leadership & supervision, motivation, empathy, analysis of issues & problem solving. I’ve led by my actions, always trying to set a positive example.Detailed product knowledge led to subject matter expert roles for global providers. Understanding technical product elements & an eye for fine print are key skill I have learnt in this type of role. Experience allowed me to critically analyse product offerings, procedures & processes, recognise new possibilities & suggest alternatives to relevant stakeholders.The need to understand multiple products across global markets was also required.I have maintained relationships with global partners from the USA, the UK, Denmark & Canada. Being aware of cultural differences & differences in how people work in different markets was an important aspect of the role & patience, adaptability & flexibility were crucial in creating seamless relationships. I would take feedback provided from partners, analyse this & then engage the required business stakeholders to take action. Feedback could relate to website content &/or UX, sales & marketing communications, product, CX & reporting.My experience allowed me to take on more technical tasks which included:Customer documentation amendment authorisationWebsite & sales & marketing content reviews & sign offDevelop team testing processes & training documentsDevelop product configuration processes & training documents I’m proud to have been recognised for service above & beyond with each of my employers.I have experience with Office 365, Google Workspace, Jira, Confluence, Salesforce, Workplace from Meta, Slack & Zoom.I have shown initiative to educate myself, having achieved a Cert IV in General Insurance (2013) and a Diploma in General Insurance (2019).On a personal note, I’m married with two children, and in my free time I like to spend time with family, travel, surf, mountain bike, listen to music, play guitar and read.
-
Underwriter, Cyber, Financial LinesAigSydney, Nsw, Au -
Cyber Underwriting Associate, Financial LinesAig Mar 2023 - PresentSydney, New South Wales, Australia• Maintaining accurate files, registers and records to contribute to management reporting and timelyservice and policy issuance• Assisting Underwriters and Senior Underwriters to underwrite new and renewal Financial Linesbusiness in accordance with underwriting guidelines, relevant underwriting authority and AIGprinciples• Completing policy transactions on AIG platforms• Assisting with research on specific accounts as directed by the Underwriter/Senior Underwriter• Assisting in the implementation of the Corporate Strategy for Financial Lines• Ensuring the maintenance & development of solid working relationships with existing & new producingbrokers• Attending client & broker functions when required• Ensuring client service metrics as agreed by Profit Centre and/or Shared Services are adhered to• Supporting Senior and Experienced Underwriters on large complex accounts
-
Nib Travel Underwriting AssistantNib Group Aug 2005 - Jan 2021Sydney, AustraliaContinued with the responsibilities of the Partnerships Coordinator role and the Subject Matter Expert role for World Nomads.Assist customer service and claims teams with routine enquiries relating to policy coverage, procedures and processes in line with underwriting expectations.Affiliate partner analysis against policy coverage to determine relationship suitability.Authorise policy amendments within underwriting guidelines and authority level.Creation of team testing procedures, processes and training documentation for key projects in line with underwriting guidelines.Product configuration for website, email.Review marketing content for correctness as per policy coverage.Provide research and clerical support to key business stakeholders.Support distribution activities by updating the training team & sales team on new or revised products and processes.Maintain up to date knowledge on world events that impact policy coverage. -
International Travel Insurance Partnerships CoordinatorWorld Nomads Aug 2005 - Jan 2021SydneyWorld Nomads Group (World Nomads) was acquired by the nib Group in 2015.Continued with the responsibilities of the Subject Matter Expert role.First point of contact for international travel insurance providers regarding day to day operations.Maintain professional working relationships with international travel insurance providers.Triage issues from international travel insurance providers and then engage internal stakeholders for resolution.Coordinate and distribute reporting for policy sales, amendments, cancellations, claims and escalations.Meeting coordinator for international travel insurance providers and the internal insurance team and sales team; set agenda.Create training materials for internal systems (policy administration, online claims, customer membership) and coordinate training sessions for international travel insurance providers.Update internal systems with correct user information from international travel insurance providers. -
International Travel Insurance Subject Matter ExpertWorld Nomads Aug 2005 - Jan 2021Sydney, New South Wales, AustraliaContinued with the responsibilities of the Customer Service Representative role.Thorough knowledge of international travel insurance products from the Australia, New Zealand, USA, UK, Canada and Denmark (for other international markets not listed above).Thorough knowledge of business processes and procedures for domestic and international travel insurance providers.Authorised to handle policy amendments within partner guidelines.Support sales team at industry events domestically and internationally.Coordinate sales events domestically and internationally.Review product training materials and feedback prior to partner review.
-
Customer Service RepresentativeWorld Nomads Aug 2005 - Jan 2021Sydney, New South Wales, AustraliaStart-up employee.Managed travel insurance product inquiries, website navigation enquiries and membership navigation enquiries via phone, email.Managed post purchase travel insurance policy enquiries and policy amendments.Met and exceeded KPI’s.On-boarded new team members for travel insurance product and system information.Developed training documetation.Managed complaints - developed process and documentation for follow-up Ad hoc tasks as required by business stakeholders - sales and marketing, finance, IT, insurance
-
Reservations Team LeaderThe Travel Corporation Sep 2004 - May 2005Sydney, AustraliaLeading, motivating and supervising the B2B reservations team to maintain and exceed service and sales targets.Overall management of staff performance, training and development of new and existing staff members.Monitor call volumes and call queues.Ensure all daily tasks are completed.Handling escalated customer service issues. -
Sales Desk AttendantSunshine Village Ski & Snowboard Resort Nov 2003 - May 2004Banff, Alberta, CanadaBook ski/snowboard lessons, cash handling, sell ski/snowboard lessons, provide lesson information to supervisory staff, provide general resort information to guests, assist in administering 'Lost & Found', carry out desk operations tasks. -
Reservations Sales Agent | Acting Subject Matter SpecialistThe Travel Corporation Oct 2000 - May 2003Sydney, AustraliaComplete agent booking enquiries, provide quotes and general information regarding travel packages, conduct outbound service and sales calls, advise management of service complaints and action taken to remedy, achieve sales/productivity targets.This role also required me to be the Acting Contiki Subject Matter Specialist
-
Travel AgentAmerican Express Jul 2000 - Sep 2000Sydney, Australia
Frequently Asked Questions about Phil Marks
What company does Phil Marks work for?
Phil Marks works for Aig
What is Phil Marks's role at the current company?
Phil Marks's current role is Underwriter, Cyber, Financial Lines.
What schools did Phil Marks attend?
Phil Marks attended Anziif, Anziif, Afta Travel & Tourism College, Malvina High School Ryde (Now Ryde Secondary College).
Who are Phil Marks's colleagues?
Phil Marks's colleagues are Leontine Dakpogan, Aryan Sahu, Mario Perez, Jim Sanders, Gary Mitchell, Rus Grigoryev, Bill Mansfield.
Not the Phil Marks you were looking for?
-
-
-
Phil Marks
Australia1hla.com.au -
1qbe.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial