An energetic, resilient, problem solver with a track record of delivering change that enhances the customer experience. A Qualified Financial Advisor (QFA) with 25 years spent in Financial Services leading Customer Journey, Digital, Communications, Retail and Operations teams to achieve key strategic and tactical programmes on time and within budget. An excellent communicator and rapport builder, adept at succesfully managing key stakeholder relationships. A passionate People Leader who creates high performing teams, nurtures talent while providing clarity and accountability to deliver strategic objectives.
Listed skills include Sales Management, Performance Management, Retail Banking, Relationship Management, and 3 others.