Phil Meegan Email & Phone Number

Dundalk, County Louth, Ireland

Dundalk, Leinster, Ireland

Dundalk, Co. Louth, Ireland

Dundalk, Leinster, Ireland

Swords, Leinster, Ireland

Dundalk, Leinster, Ireland

- Lead & motivate a team of top customer care agents.- Create a great place to work for the team - leading, motivating & developing team members.- Responsible for reaching goals/objectives with his or her team, actively driving personal development.- Running and analyzing team reports- Contribute to the implementation of workflow process improvements - Participate in the interview and selection process for new hires within areas of responsibility and center wide as required- Ensure that all targets are worked to with individuals and team.- Identify training needs within team and coach, develop the team members to required standards of the sales & service module.- Liaise with quality & training team to ensure quality of service is met and to gain a day to day/week to week perspective into team's habits and performance and use this to my teams benefit.- Focal point for escalated customer and team member issues.- Deal with all HR issue's quickly, decisively and fairly.- Daily, weekly & monthly analysis of reports which assess the team performance and identify and implement performance improvement plans where required.- Provide a communication channel between team members and Senior Call Centre Management.

Dundalk

- Behaviour based coaching that raises awareness and ensures teammates reach their full potential.- Provides regular coaching sessions for each teammate targeted to the "the Basics" (timeliness, accuracy, professionalism, empathy and reliability).- Collaborates with team leaders and teammates to identify strengths and opportunities.Coaches teammates on job knowledge, productivity metrics, Resolution, and satisfaction best practices.- Provides guidance, support, and encouragement, to instill confidence and trust that creates an environment that allows teammates to unleash their potential.- Facilitate and partake in monthly summit. Present to other coaches and team leaders on monthly coaching updates on the team.- Complete quality assesments for each team mate each week.Work closely with team leader on the team. Help team mates unleash their own potential, by listening to their calls and feeding back, facilitating role plays, being a contant source of support and help with their development. This role is a contacnt challenge to me and I love what I do. It gives me the opportunity to help team mates, but do it in my own way.

Blanchardstown, Dublin

Bachelor Of Business Administration (B.B.A.), Business Admin & Management

Business Administration & Management

Junior & Leaving Certificate