Reporting and collaborating with the MD & TAD to develop strategic and tactical solution plans for external and internal IT technology infrastructure.Managing the evaluation and adoption of emerging technologies including Infrastructure, Security & Collaboration technologies.Develop & oversee the Project Management process to ensure engineers are being upskilled and with their assistance develop technical roadmaps, ensuring delivery of supportable technology solutions. Delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.Accountable for the development of Technical ‘Standard Operating Procedures’ across all area’s.Plan in partnership with peers to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.Partner with MD & TAD to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards.Lead the development of up-to-date security policies, procedures, standards and guidelines, and oversee their approval, dissemination, and maintenance.Act as the champion for the information security program and foster a security-aware culture both internally and with our client base. Oversee the evaluation, selection and implementation of security solutions that are innovative, cost-effective, and minimally disruptive.Accountable for the proactive management and maintenance of the Security stack of tech that protects clients.Assist in the development and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.Oversee service management activities including change and configuration management, quality assurance and end-to-end technical integration.

Architecting & Deploying security hardware and software solutions for customers.Conducting vulnerabilities scans.Creating Risk Assessments for clients.Project Management of internal and client projects.Monitoring client sites and resolving issues.Incident responseOn-boarding of new clients.Research and Development of new products.Advising & Developing best practice security standards for clients.Change Control.End user training on information security through training and awareness.

• Provides technical end user & escalated technical support to clients covered by their managed service agreements.• Project Management and Deployment of various IT solutions to clients.• Liaising with key stakeholders of managed clients.• Develop and maintain the Service Desk knowledge base.• Provides detailed reports for management with regards to client sites.• Service desk – call logging, tracking, resolution and metrics of helpdesk.• Active Directory- Set up of users, groups and permissions though GPO.• Microsoft Windows PC operating system knowledge, building, setting up & troubleshooting PC’s.• Installation of hardware on site- PC, Printers, Switches, UPS, NAS etc• Configuration & implementation of Microsoft Office 365 core product suite (e.g. Office, Exchange Online).• Anti-Virus software installation & configuration (e.g. ESET,Webroot).• Backups- Installation and management of Software and Hardware (e.g. Altaro, Azure).• Wifi – Unifi, Sonicpoint.

• Project lead in deploying an Enterprise Resource Planning (ERP) system for Live Stocks, Procurement, Sales and Logistics and a Computerized Maintenance Management System (CMMS) for onsite engineers PPM schedules. • Specification, deployment and troubleshooting of all hardware including Terminals, Printers, Switches, Sonicwall and Ubiquiti WiFi access points, Zebra label printers, Datalogic barcode scanners and company Phones.• Specification, deployment and troubleshooting of all software packages which include Windows 7/8/10, server 2008/2012, Office 365, centralised software such as antivirus, electronic document system and Email signatures. Basic SQL knowledge.• Setting up of new users in Active Directory and implementing polices thorough GPO.• Point of contact for vendors and responsible for management of SLA's.• Sourced a new ISP to provide a stable radio link to the site as previous provider was unable to so.• Implemented an IT monitoring, asset management and email ticketing system for logging issues.• IT systems training for new employees as well as refresher training for current employees.

• Responsible for providing customer care to patients and technical support to hospitals.• Recognised the need for new system features such as a technical support logging system and allowing hospitals to upload documentation under patient files.• Provided high quality system training to cardiac technicians nationwide.• Entry of sensitive patient data to system and managing patient files.• Creating Reports for cardiac device manufacturers showing their market share.• Quality control for ID Cards to ensuring correct data printed on ID Card and sent to the right patient.• Reduced costs of mail sent out by company by making patient information leaflets and HRI consent forms available to download from the HRI system. Also merged information and membership leaflets sent out with ID Cards to reduce amount of paper printed.• Improved how ID cards and letters to patients were batch printed.

• Provided front line customer care for prepay and bill pay customers.• Resolution of billing issues.• Applying credits to customers accounts.• Escalated issues to 2nd line support, data support and credit control were necessary.• Met weekly/monthly KPI's set by company i.e. calls taken per day, sales, upgrades and talk time.• Wrote detailed notes of issues while on calls to provide historic information for next CSR.

• Installation of Operating Systems and Software Packages for customers. • Installation of Hardware for devices sold to order. • Removing Viruses and malware.• Data Recovery.• Refurbishing PC's for Resale.• Booking customer devices for repair by technicians.

Phoning/E-mailing potential customersCalling existing customers during projects for feedbackResearching and brainstorming as part of a teamCreating and modifying images for various projects

Responsible for loading and unloading Lorries Stacking products in the warehouseStoring stock in correct storage baysLoading bay safety