Phil Nass Email & Phone Number

Cleveland, Oh, Us

United States

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Buy ingredients for production. Maintain SQF database for every ingredient.

.• Coached teamwork and fun creative contests which resulted in improved guest satisfaction scores• Utilized emotional intelligence and excellent active listening in order to resolve both staff and guest issues resulting in an unparalleled restaurant atmosphere • Developed action plans for staff members to prevent chaos during times of extremely high volume• Scheduled each employee to have a 1 on 1 sit down with a manager once a month• Created a contest that enabled our location… Show more .• Coached teamwork and fun creative contests which resulted in improved guest satisfaction scores• Utilized emotional intelligence and excellent active listening in order to resolve both staff and guest issues resulting in an unparalleled restaurant atmosphere • Developed action plans for staff members to prevent chaos during times of extremely high volume• Scheduled each employee to have a 1 on 1 sit down with a manager once a month• Created a contest that enabled our location to rank #2 in all Ohio in alcohol sales• Worked with vendors to give us great prizes to give away to guests and staff by trying a new product Show less

Broadview Hts. And Seven Hills Ohio

• Increased gross revenue by 50% under my direction and leadership• Promoted to operations management as an effect of proven results driven by strategic business• Developed a management team that could maintain success after my departure• Researched other successful stores and implemented ideas into my store for greater success• Created a website to improve our marketability and customer service• Invented a prize wheel that increased cake sales by 10%• Managed food and… Show more • Increased gross revenue by 50% under my direction and leadership• Promoted to operations management as an effect of proven results driven by strategic business• Developed a management team that could maintain success after my departure• Researched other successful stores and implemented ideas into my store for greater success• Created a website to improve our marketability and customer service• Invented a prize wheel that increased cake sales by 10%• Managed food and labor costs at a level to maximize profits• Composed an employee handbook that would address every aspect of the day to day business• Restored order to a failing dairy queen and won most improved sales award• Established a training program for new and developing employees• Influenced ownership to allow me to handle customer service related issues• Terminated employees that did not get on board with new programs• Collaborated with district manager on a pricing format to maximize profit• Headed up a cleaning program to ensure all equipment was up to standards• Supervised staff and resolved problems during shifts• Managed the opening and closing duties of the store• Balanced all registers and ensured all accounting was done correctly• Ensured customers orders were made to specifications with great communication• Supported my managers by being ready and willing to do whatever was necessary• Answered the phone and secured accurate cake orders from customers Show less

Communication And Media Studies

Education record

Certificate Of Completion, Sports Television

Education record