Phil Nueva Email & Phone Number

Reston, Virginia, United States

• Lead monthly site visits to immigration courts, meeting with administrators andcourt immigration judges to ensure proactive support and relationship-building.
• Develop and implement strategic language acquisition plans to address high-demand interpreter languages, collaborating with recruitment and the operationsteam.
• Oversee onboarding of new SP Interpreter employees, ensuring adherence to qualitystandards and providing ongoing support for employment-related… Show more
• Oversee onboarding of new SP Interpreter employees, ensuring adherence to qualitystandards and providing ongoing support for employment-related concerns.
• Actively engage in refining disqualification and onboarding processes, drivingcontinuous improvements in efficiency and quality.
• Collaborate with the Quality Management Team (QMT) to ensure interpreter qualitystandards are met, participating in the disqualification process for consistency andfairness Show less

Reston, Virginia, United States

Leads a team of 2 customer relations coordinators and 3 operations supervisors, and mentors operations team leads to deliver monthly business targets. Provides key points and guidelines to situational questions and complaints from clients. Reduced complaints by 10% by modifying the customer service support system.Monitored and trained team, ensuring.

Reston, Virginia, United States

Managed and maintained relationship with client by communicating and responding to important or urgent updates and serving as main point of contact. Collaborated cross-functionally with other Program Supervisors (e.g., Acquisition, Quality, Finance, and Travel) to ensure proper completion of business processes and tasks.Created and updated training.

Reston, Virginia, United States

Orchestrated work order process to ensure smooth operating process. Served as morning point of contact for interpreters running late or encountering issues preventing them from appearing at scheduled hearings. Served as backup Supervisor.Analyzed and determined conflicting work orders and created spreadsheet tracker to determine duplicate and overlapping.

Reston, Virginia, United States

Fulfilled work orders to other Coordinators. Ensured that each interpreter service requirement was assigned to a local interpreter and internal procedures to assign, confirm, and communicate pertinent information to interpreters were observed.Arranged and requested interpreters' travel itineraries, confirming correct and complete itineraries were received..

Washington D.C. Metro Area

Oversaw asset monitoring and maintenance. Coordinated with vendors for maintenance agreement update.Created shared folder via SharePoint through collaboration with IT, billing, and accounting departments for seamless equipment monitoring. Helped recover missing sets of equipment through detailed research, saving the company $30-45K by avoiding new.

Washington D.C. Metro Area

Delivered Admin Support to CEO, COO, Human Resource, Recruiting, Marketing, and Finance. Liaised between the company and building management, creating service requests to process maintenance requests in the office.Created, updated, and maintained organization chart using Visio and Adobe Acrobat.Updated business card information through Adobe Illustrator.

Greater Los Angeles Area

• Conducted smooth check-in and check-out procedure by giving quality service.
• Handled phone and e-mail reservations and inquiries.
• Managed auditing and encoding daily hotel transactions.
• Monitored room availabilities and rate progression.
• Managed office supplies inventory.
• Allocated housekeeping assignments.