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Resourceful, strategic, and customer value driven CIO for public transit authority serving 4.5 million customers in 5th largest US metro area. Prior IT leadership role at a global manufacturing company. Managed IT teams up to 34 people and budgets of $14 million.Combine strong technical knowledge with ability to understand business objectives so that IT provides optimal, cost-effective solutions.𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲● Transportation● Manufacturing● Managed Services● Software Development● Telecommunications𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬● Strategic Planning - Excel at developing long-term IT strategies to support growth● Holistic & Collaborative Mindset - Provide high-level view focused on key business objectives to break down siloed thinking● IT Program Development - Create IT programs from scratch and successfully transition them to long-term operations● Clear & Transparent Communication - Explain complex technology solutions to senior management and cross-functional teams in plain speech● Adaptability & Resourcefulness - Rapidly adjust to fluid or uncertain conditions, maximize the value derived from existing resources and limited capital according to the prevailing situation● Customer-focused Mindset - Approach IT from perspective of what initiatives and technologies will improve customer experiences● Leadership - Servant, intention-based approach. Stress openness, transparency, and empowering those closest to the action.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬⭐ Preserved over $1 billion of federal transportation grants for the Greater Phoenix Metropolitan Area through Information Security strategy and implementing an enterprise Risk Management program⭐ Realized a 50%+ increase in stakeholder satisfaction with IT services for the public transit agency of the fifth-largest city in the US by assembling a knowledgeable, competent, and trusted technology organization focused on excellent customer service ⭐ Drove double-digit YOY revenue growth three years running for a global mid-market manufacturing concern by implementing and integrating enterprise information systems (e-commerce website, CRM, ERP)𝐀𝐛𝐨𝐮𝐭 𝐌𝐞I took the first step on my journey in IT in a rural farmhouse in southern Virginia, spending a weekend reading the manual for MS-DOS 6.0 to figure out how to get SimCity 2000 to run on a secondhand PC my father had bought for my upcoming freshman year of high school. As you may infer from this, I am an avid reader, gamer, and life-long learner. During college I added storytelling and improvisational theater to my hobbies.
Valley Metro Rpta
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Chief Information OfficerValley Metro Rpta Sep 2020 - PresentPhoenix, Arizona, UsPartner with the business to develop and maintain a technology strategy supporting the realization of the overall strategy for public transit in the fifth-largest city in the US. Guide 32 IT staff and over a dozen vendors, supported by a $14 million operating budget, in implementing the resulting strategy.• Preserved over a billion USD in federal grants by developing and executing a strategy to mature the Information Security program in the face of increasing compliance requirements from the FTA.• Initiated an Enterprise Risk Management program using the OCTAVE assessment framework and shepherded it for the first two years before transitioning executive sponsorship to Internal Audit.• Drove a 52% increase in stakeholder satisfaction with IT services by assembling a knowledgeable, competent, and trusted technology organization focused on excellent customer service.
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Manager, Information TechnologyValley Metro Rpta Dec 2017 - Sep 2020Phoenix, Arizona, UsUpgraded the IT department from a Service Desk and a developer to a full-service IT organization. Led a team of technology professionals that grew from 10 to 26 in implementing standardized, documented IT service management processes while modernizing an aging infrastructure and portfolio of IT services.• Provided the business with long-term distributed operation capability by pivoting the IT architecture and online service portfolios in only eight weeks without compromising security.• Enabled the business to draw more insight and value from its data by introducing a Business Intelligence function and implementing a cloud-based data warehouse infrastructure.• Significantly reduced technology-related risk for the business while raising awareness of residual risk by creating an Information Security program and an IT Project Management Office (PMO).
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Director Of Information TechnologyZippertubing Company Apr 2014 - Dec 2017Chandler, Az, UsI directed IT operations for the five North American divisions of the company, advising and assisting executive management teams of the two European and two Asian divisions upon request. I shepherded initiatives to integrate disparate systems and ensure that IT resource utilization aligned with business objectives. I directly handled IT operations for the Zippertubing and ZT Automotive divisions, managing three direct reports including the IT Manager responsible for the other divisions.• I introduced process automation to the order fulfillment solution that allowed 2017 revenue to stay consistent while Sales FTE was reduced by 25%.• I oversaw development efforts, including the introduction of Scrum practices, to integrate our website, Customer Relationship Management (CRM) system, and Enterprise Relationship Management (ERP) system into an order fulfillment solution, supporting an 11% revenue increase in 2016. • I selected and implemented a CRM system for the Zippertubing division which supported a 12% revenue increase in 2015, a 48% increase in the number of communications processed daily, and allowed the transition to a metrics-driven Sales operation. -
Information Technology ManagerZippertubing Company Sep 2013 - Apr 2014Chandler, Az, UsI optimized the IT department, personally overseeing recruitment and training efforts to achieve appropriate staffing levels for the department, as well as re-negotiating existing and opening new relationships with partners and suppliers to improve service levels and reduce costs. I managed the IT operations for the five North American divisions with the assistance of two direct reports.• I implemented an ERP system for the Zippertubing division, supporting a 15% revenue increase in 2014, a reduction in monthly inventory variance from 15%+ to under 1% on $1.5 million dollars of inventory, and an increase in on-time shipments from 70% to 97%.• I negotiated a contract with a new telecommunications service provider for the Accessible Products division which increased bandwidth by 250%, doubled the available VoIP channels, and increased service uptime from 99.8% to 99.95% while maintaining the same monthly cost.• I performed software licensing audits across all U.S. divisions, reducing the cost of bringing them into compliance by 1% of revenue without any loss of functionality through innovative use of open source solutions, and negotiating a 17% discount in remaining licensing costs with our vendors.
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Network AdministratorZippertubing Company Apr 2013 - Sep 2013Chandler, Az, UsI transitioned the organization from a reactive to a proactive level of IT service capability by implementing automated monitoring tools, utilizing automation scripting, generating regular reports and authoring full network documentation. I managed a network supporting the business processes of five divisions across sites in Los Angeles, CA, Tempe, AZ and Chandler, AZ. • I deployed an initial skeleton IT infrastructure for the new Chandler, AZ facility, allowing executives and corporate support staff to begin relocating from the Los Angeles, CA facility prior to the transfer of the primary IT infrastructure without any interruption to business operations. • I implemented monitoring tools allowing many issues to be detected and addressed before they crossed the threshold to incidents and impacted end users, improving uptime of critical services from 95% to 99.8%, and increasing 2013 revenue by an estimated 5%.
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Network EngineerGranite Computer Solutions, Inc Mar 2012 - Apr 2013Las Vegas, Nevada, UsImproved the range of services offered to the client base by utilizing knowledge of virtualization technologies along with continuity and disaster recovery planning. Performed monthly client site audits of I.T. infrastructure, information security measures, and continuity planning in order to provide regular assessments and suggest improvements to their principal executives. Contributed to NOC operations monitoring 60+ servers and 400+ workstations located at 40+ sites throughout Arizona and Nevada. -
Support AnalystSystem Concepts, Inc. Nov 2007 - Mar 2012Scottsdale, Arizona, UsExpanded the traditional role of Support staff beyond simply providing customer service and technical support for external clients to include providing internal technical support, assisting with software development, and providing technical writing services. -
Technical Support Representative, Level IiVolt Technical Resources Jun 2007 - Nov 2007Orange, Ca, UsContracted to a call center to provide customer service and technical support for the Homezone service package, a joint venture between AT&T Internet Services, DISH Network, and 2Wire, Inc. Provided backup customer service assistance for other AT&T Internet Services, DISH Network, and 2Wire, Inc. products and services based on call volumes and availability. -
Switchboard OperatorVirginia Tech May 2004 - May 2007Blacksburg, Va, UsSupported university operations by projecting a positive image of the university to all callers, connecting callers to the appropriate individual or department based on their situation, and providing accurate information in a timely manner. Provided remote monitoring of status alarms for operations-critical telecommunications and information technology equipment.
Phil Ozlin Skills
Phil Ozlin Education Details
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Virginia TechComputer Engineering
Frequently Asked Questions about Phil Ozlin
What company does Phil Ozlin work for?
Phil Ozlin works for Valley Metro Rpta
What is Phil Ozlin's role at the current company?
Phil Ozlin's current role is CIO at Valley Metro | Modernizing mid-market organizations to maximize IT return on investment | Two-time Senior IT Leader ● Executive & Board Advisor ● IT-Business Alignment ● Distributed Workforce Development.
What is Phil Ozlin's email address?
Phil Ozlin's email address is ph****@****ail.com
What is Phil Ozlin's direct phone number?
Phil Ozlin's direct phone number is +148028*****
What schools did Phil Ozlin attend?
Phil Ozlin attended Virginia Tech.
What skills is Phil Ozlin known for?
Phil Ozlin has skills like Networking, Active Directory, Sharepoint, Operating Systems, Troubleshooting, Windows Server, Microsoft Sql Server, System Administration, Technical Support, Windows, Network Security, Databases.
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