Phil Persaud Email & Phone Number

155 Wellington Ave. West

Interpret events and assess their impact of Severity. Working with internal and vendor support to ensure that Severity Notifications are delivered to the organization in accordance with the Major Incident Management Process.Function as the "Incident Owner” for Major Incidents and have the overall responsibility for the incident through its life-cycle.Coordinate a large groups of technical resources during Major Incidents.Incident management tools being used are Service Now… Show more Interpret events and assess their impact of Severity. Working with internal and vendor support to ensure that Severity Notifications are delivered to the organization in accordance with the Major Incident Management Process.Function as the "Incident Owner” for Major Incidents and have the overall responsibility for the incident through its life-cycle.Coordinate a large groups of technical resources during Major Incidents.Incident management tools being used are Service Now, xMatters, Dynatrace and Moogsoft. Show less

Thornhill, Ontario

Incident Management

Managing the restoration of Network outages.

Diploma, Computer Systems Networking And Telecommunications, A

Telecommunication Management

Electronics Certificate, Electrical And Electronics Engineering

Electronics technician