Phil Phala Email & Phone Number

Centurion, Gauteng, South Africa

Centurion, Gauteng, South Africa

A highly motivated person with 24 years of ITC experiences in ICT industry. His achievements in ICT includes Technical Services, IT services (Software Development and Maintanace services, Service Management, and Network Project Management (WAN, VPNS/MPLS, Metro Ethrnet, VOIP, SIP Truncking, Data Centre Hosting).He cut his expertise through working at various organizations such as Telkom SOC Ltd as a Technician and proceeded to Letlapa Consulting where he served as a Project Manager and… Show more A highly motivated person with 24 years of ITC experiences in ICT industry. His achievements in ICT includes Technical Services, IT services (Software Development and Maintanace services, Service Management, and Network Project Management (WAN, VPNS/MPLS, Metro Ethrnet, VOIP, SIP Truncking, Data Centre Hosting).He cut his expertise through working at various organizations such as Telkom SOC Ltd as a Technician and proceeded to Letlapa Consulting where he served as a Project Manager and managed multi project for the Department of Public transport Roads & Works, Gauteng Provincial Government, from 2007 till May 2009. Also, a project Manager Lead for Project Management Office (PMO) at Telkom/BCX since Jan 2015 managing projects within BCX PMO business unit with a combined Total Contract value of over R200M. A Telecoms technician by training and continued tostudy Programming, IT Auditing, Project Management and PRINCE2. He poses other industry certification.A customer advocate, reliable, realist, optimist and go gether. Very positive an enthusiastic about his work, assuring his customers peace of mind. Show less

Blairgowrie, Randburg

Responsible to plan and control projects to achieve the objectives of the Letlapa Consulting Turnaround Strategy deliverables. Ensure all aspects of the program are met by liaising with all the relevant role-players. As the Project Manager for the Growth Program I was be responsible for the overall administration and project management of all activities and tasks required to deliver the PMO turnaround plan. This includes the full scope ofproject management, from design to tracking and… Show more Responsible to plan and control projects to achieve the objectives of the Letlapa Consulting Turnaround Strategy deliverables. Ensure all aspects of the program are met by liaising with all the relevant role-players. As the Project Manager for the Growth Program I was be responsible for the overall administration and project management of all activities and tasks required to deliver the PMO turnaround plan. This includes the full scope ofproject management, from design to tracking and management of deliverables, including administration and coordination of meetings and supporting events. Also responsible for the on-time compilation of all tracking, management and feedback/status reports that will be presented and discussed at the various forums. Orchestrate with all stakeholders in the value chain in order to ensure achievement of all objectives (revenue uplift and non-financial targets) and meeting of timelinesKey Performance outputEstablish (plan and develop) and maintain project master plansLiaise with relevant stake holders to ensure optimal cross functional teamworkCross functional task alignment, dependency tracking and managementDetermine project dependencies and milestonesEnsure seamless integration of project objectivesEnsure strict adherence to timelines for deliverables as well achievement of set targetsAdministration and coordination of all project/ program meetings, including set-up and actionable minutesEstablish and maintain project communicationsEstablish and maintain project documentationMaintain project qualityManage project risks and issuesDo cost benefit analysis per projectProvide input to the business plan and capital budget requirementsPerform business modelling & value analysisCompile/review/update project performance reporting for: Project Review/Status Meetings and Executive Review Forum, Retail Steerco and Joint Review Forum. Show less

The Hub @ Telkom Park, 61 Oak Avenue Highveld Park, Centurion

Single-Point-of-Contact (SPOC) • Customer's advocate within Telkom relating to all Network issues • SPOC for Account Management within Network Operations environment • Provide an interface for Network Operations regarding all Customer-related issues. • Manage all Customer escalations and internal escalations within the Network Operations environment. • Co-ordinate all processes within Telkom to improve delivery to Customers and to meet Telkom's goals and objectives Provide Tracking Services… Show more Single-Point-of-Contact (SPOC) • Customer's advocate within Telkom relating to all Network issues • SPOC for Account Management within Network Operations environment • Provide an interface for Network Operations regarding all Customer-related issues. • Manage all Customer escalations and internal escalations within the Network Operations environment. • Co-ordinate all processes within Telkom to improve delivery to Customers and to meet Telkom's goals and objectives Provide Tracking Services This includes Service Provision(IMACD) & Assurance Tracking(Incident Management) Service Provisioning • Verification of Customer requests to ensure mutual understanding • Provide Customer with installation dates, and escalation of problems where necessary • Provide regular feedback and reports to both Customer and Account Management • Co-ordinate all processes to meet company targets: Service Assurance • Track and escalate all faults to meet Customer demands • Track and escalate all faults to meet Company KPI targets • Identify Single points of failure (SPOF) • Initiate Special Investigations on problematic services • Recommend technology changes and modifications to Network designs to improve service levels to Customers Consultancy on Products and Services • Provide info or advise on request or as a need is identified • Arrange product presentations by Product Management or Specialist sales, e.g. CNC • Inform Customers of new products on Telkom Website (Product Café) • Provide info on availability of products. E.g.: ISDN, Diginet, ADSL • Initiate feasibility studies where a product or requested service is not available • Advise Account Management of possible business opportunities Provide Customer Reports • Service Activation and Assurance • Monthly reports provided to both Customer and Account Management • SLA Reports Perform Network Audits • Annually, as dictated by business requirements or special requests • Both voice and non-voice Show less

Project Management

Majoring in: Total Improved Quality Management for improved customer service, Intergrated Corporate Strategy, Creating High Perfomance.

National Diploma In Electronics, Electrical, Electronics And Communications Engineering

High School, Physical Sciences, Higher Grade

Activities and Societies: Debate team