Phil Santos

Phil Santos Email and Phone Number

Apollosports.com @
Phil Santos's Location
United States, United States
Phil Santos's Contact Details
About Phil Santos

Founded, owned, and operated Fielders Choice Sporting Goods Inc., the largest baseball/softball specialty retail store in New England. Served as company President and Sales Manager from 2000-2010 and consistently exceeded YOY goals. A seasoned manager with experience communicating with all levels of leadership and front line sales. Proven track record of developing talent and driving excellent customer service. Experienced Web Master with 7+ years of web site development, optimization, and online sales. Specialties: Sales, Customer Service, Sales Training, Web Design, Management.

Phil Santos's Current Company Details
Apollo Sports Inc.

Apollo Sports Inc.

Apollosports.com
Phil Santos Work Experience Details
  • Apollo Sports Inc.
    President
    Apollo Sports Inc. Jan 2018 - Present
    Greater Boston Area
  • On Deck Sports
    Merchandise Manager
    On Deck Sports Nov 2015 - 2017
    Greater Boston Area
    View
  • City Sports
    Senior Equipment Buyer
    City Sports May 2014 - Nov 2015
    View
  • Staples
    General Manager
    Staples Mar 2013 - May 2014
    Establish and maintain an environment to support and strengthen our Staples brand. The store leader is responsible for creating a culture focused on the differentiated customer experience through building a best in class team and delivering profitable sales and margin. • Model the way to establish and create a customer centric environment• Proven track record of leading a team to strengthen and support our small business customer.• Teach and reinforce behaviors that result in managers and associates delivering exceptional sales & service results.• Experience working with a consultative selling environment that provides a total solution to all customers.• Experience leading a team committed to operational excellence to drive profitable YOY sales and margin.• Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together • Leadership: Lead a team of managers & associates focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment.• People Management: Pursue, attract, coach and retain talented candidates for key roles. Is responsible to ensure that the store culture embodies Staples values and is commitment to the community. Leveraging ideas and best practices from the team to ensure results.• Selling & Customer Service: Champions a consultative and customer centric environment. Coaches every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer’s needs. Holds services manager accountable for coaching and developing their team to deliver on the same model.• Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability and improving performance YoY.
    View
  • T-Mobile
    Retail Associate Manager
    T-Mobile Mar 2011 - Mar 2013
    Dedham, Massachusetts
    • Led store to #1 Market Rank with a Customer Renewal Percentage of 115%.• Led store to #1 Market Rank with Total Value Percentage of 170%• Led store to a Top Nationwide Ranking in Accessories per Kit.• Boston West Market Divisional Lead for Accessory Sales: Reported weekly and EOM results to the District Manager and Market leadership. • Communicated news, promotions, contests, and store by store statistics on a regular basis. Saw “Total Accessory Value” rise from 83% to goal to 105% in a 5 month period. • Managed day to day operations including processing paperwork, sales, coaching, analyzing key store metrics, and implementing strategies for success. • Led store to 108% EOY Total Revenue, and 120% EOY Customer Renewal in 2012Responsibilities include helping to oversee the following day-to-day functions of their retail locations:• Offer consultative sales and service on the sales floor during retail hours (including nights and weekends). • Recruit, develop, motivate and manage a high-performing team.Help sales team meet and exceed individual and team sales goals.• Build pride and recognize and celebrate success in your teammates• Keep abreast of the rapidly evolving T-Mobile technology.• Help create an environment for discovery in your store that sparks new ideas for using mobile communications.• Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.• Cultivate long-term customer relationships.
    View
  • Fielderschoicesports.Com
    Owner
    Fielderschoicesports.Com Jan 2003 - Nov 2010
    Created, developed and maintained company website from scratch. Designed site layout, added all products while constantly editing content. Wrote all product descriptions and image tags to ensure optimal search engine friendliness. Gained partner links from national vendors further increasing our visibility and credibility among shoppers.
  • Fielders Choice Sports, Inc.
    Owner/General Manager
    Fielders Choice Sports, Inc. Jan 2000 - Jan 2010
    Taunton, Massachusetts
    Responsibilities included overseeing all in-store and on-line sales, training sales staff on procedures, policies and product knowledge. Updated, edited and maintained a continuously growing website by adding new products, ensuring search engine visibility and gaining qualified partner links. Performing all duties including, providing customer service, phone sales, marketing/advertising, team sales, store display and placing product orders.Increased total gross sales year over year and first surpassed the $1,100,000 mark in 2008.Created and expanded company from 250 square foot initial location to 13,000 square foot facility.Spawned Team Sales Department and Company Website which accounted for over $200,000 in annual sales.Interviewed, trained, developed and managed part-time employees, full-time employees, and store management.Oversaw daily operations, cash management, and loss prevention.Responsible for store display/merchandising plan and implementation.Coached and developed representatives and leadership in sales strategies, customer service, product knowledge, and store policy and procedure.
    View
  • Overhandright.Com Boxing News & Interviews
    Owner/Webmaster/Editor
    Overhandright.Com Boxing News & Interviews Jan 2006 - Dec 2008
    Taunton, Massachusetts
    Created, developed and maintained Boxing News and Interviews website from scratch. Served as Owner, Editor, Writer and Web Master. Acquired and conducted interviews with fighters, trainers and promoters, wrote articles, maintained a staff of 5-7 writers and ringside reporters, edited and published all staff submitted works. Designed site layout and gained partner links from qualified news websites. Established an international following through consummate reporting and website optimization. Responsible for selling advertising/sponsorships.

Phil Santos Skills

Sales Management Retail Customer Service Customer Satisfaction Merchandising Training Marketing Strategy Leadership Sales Management Customer Experience Inventory Management Marketing Team Building Sales Operations New Business Development Selling Selling Skills Web Design Wireless Telecommunications Direct Sales Customer Retention Loss Prevention Account Management Coaching Team Leadership

Frequently Asked Questions about Phil Santos

What company does Phil Santos work for?

Phil Santos works for Apollo Sports Inc.

What is Phil Santos's role at the current company?

Phil Santos's current role is Apollosports.com.

What is Phil Santos's email address?

Phil Santos's email address is ph****@****ail.com

What is Phil Santos's direct phone number?

Phil Santos's direct phone number is +150858*****

What skills is Phil Santos known for?

Phil Santos has skills like Sales, Management, Retail, Customer Service, Customer Satisfaction, Merchandising, Training, Marketing Strategy, Leadership, Sales Management, Customer Experience, Inventory Management.

Not the Phil Santos you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.