Phil Shen Email & Phone Number

Shanghai City, China

J.D.Power is an industry-leading automotive consulting firm that provides automotive customers with the most advanced solution for product quality/ customer satisfaction improvement and tracking research services.Currently I work for J.D. Power as a freelancer, senior consultant, my work mainly focuses on providing consulting services for vehicle manufacturers at different stages, i.e., vehicle design stage, different manufacturing stages, including human-machine interaction interface, user perceived quality control, vehicle dynamic handling evaluation and so on. Prepare report and rectification proposals based on experience and historical user research data. Customers including mainstream manufacturers in mainland China market, Ford, Lincoln, Honda, Nissan, Peugeot, Citroen, Guangzhou Automobile Trumpchi, SAIC Roewe, MG, Chang'An, Geely, BYD etc.

Shanghai

Cargill is an international provider of food, agriculture and risk management products and services, the biggest non-listed company in US for more than 30+ years, sales revenue in FY13/14 was around 149 billion USD, with 170,000 employees in 66 countries, 7,600 employees in 52 sites over China, PC amount about 4000+.My working scope mainly focus on IT infrastructure operation/ infrastructure project execution / field services support in Great China, 31 staffs under my supervision cross mainland China/ Hong Kong & Taiwan.Also acting as Customer Relationship Manager within AP region, work as contact window of IT group for all BUs within Great China, close relationship with BU, well understand business needs, acting as bridge between business and IT group. Help BU understand what IT can help to develop their business, also help IT understand the background of business needs. Win "Connectivity Award" of Cargill China in FY08/09 and FY11/12 which mainly reward those projects between different BU/ Functions.Risk management products and services are one of the most important part of Cargill business, such as Commodity Trading/ Structured Finance, they have strong requirement on information protection and retention, my department close work with global information protection team, role out email retention/ BYOD mobile office (MobileIron) projects in Great China.Achievements within my 8 service years in Cargill:-PC user amount: 600 -> 4000+; plants/ office sites: 22 -> 52; IT team member: 8 -> 31 membersScope: in country field services support -> provide services to AP regionSeveral projects fulfill business needs and help BU improve efficiency.

Shanghai

Taking various IT mgr role in different BU/ IT group.1999/4--2000/9: Information system dept. IT Supervisora.2 staff Response for daily IT operation of rep. office, focus on mail system (Lotus Notes/MS Exchange), LAN, biz application;b.In charge of Sony Hong Kong IT related project in China, i.e.: server room re-location; mail system migration; e-service platform establishment ...;2001/4--2004/3: e-Service dept. BU IT managera.12 subordinatesb.Leading a team for the e-lization of whole Sony/ Aiwa After-Sales-Service system, including development and maintenance of Service Management System, Web portal, back-end DB, data analysis ...;c.Response for HW/SW procurement, helpdesk of own division and service network in China.2004/4--2006/12: ASD div. BU IT managerIn charge of IT planning/ establishment/ operation of Sony after-sales services in China, including HQ data processing system, Call Center CRM/ knowledge base system, Service management system for 400+ service stations over China, B2C web site, Extranet & Intranet. Leading 2 teams: operation team & application development team. Acting as manager of ISSG (Information System & Service Group) ASD (Application System Division), mainly response for some B2C Cyber system (SonyStyle.com.cn/ Sony.com.cn ...) and dealer management system, about 60% of Sony products are sold through above platform, including VAIO/ CyberShot/ Bravia ... 2 years EMBA training in CEIBS sponsed by Sony (2004-2006)

Ceibs Management Development Programe

2 years MDP training in CEIBS sponsored by Sony (2004-2006)

Telecommunication And Information Engineering

Education record