Operations Support Co-Ordinator
London W1 And Kings Cross
User Acceptance test functionality of the new software releases, and identify fixes required so that it meets business requirements following test plans and scripts; analyse test results and liaise with system analysts and developers to inform the identification of fixes and re-tests for defects and liaise with system developers to resolve user queries and problems.Provide key support to the business unit in relation to Public Performance Sales operations, including: Write and undertake any system training, on and off-site, as and when necessary. Maintain tariff update process including RPI updates, update of PuPSS and the Intranet, in accordance to business unit guidelines; build new PuPSS tariffs and associated questions as determined by the business, carry out thorough testing of these to ensure they are accurate and meet business requirements• Helped develop and deliver major system changes through User Acceptance testing, enhancing all aspects of the creation of new business and subsequently increasing revenue. • Trained and floor-walked at numerous outsource agencies, such as iResponse, Wescott, Spoken For and Shoosmiths to ensure that all new business staff were fully conversant with all aspects of PuPSS and tariff usage. Also lead in-house training sessions when necessary • With senior management researched and designed, then built and tested 2 new tariffs, now successfully in use in joint PRS/PPL licensing of community buildings. • Designed, built and tested dedicated tariff for licensing the Edinburgh Festival. This is now successfully in use. • Built invoice text and other tariff enhancements which achieved big improvements for customers and users, helping to increase revenue derived from these tariffs.