Phil Sims Email & Phone Number

Macclesfield, Cheshire, Gb

 Working across Sites & Patients Syneos Health Business Unit to define and execute on strategy for site and patient facing technology solutions e.g. patient recruitment, engagement & reimbursement, eCOA/ePRO, site payments and investigator portal.  Defining and executing the strategy to deliver on Illingworth Research business objectives (revenue generation and digital transformation), working in partnership with the Executive Leadership Team to align strategy. Resulted in departmental revenue growth of 100%. Leading departmental restructuring and growth to align with IT strategy and to support scalability and successfully created a Project/Change Management Office to allow consistent delivery of IT and Business Projects. Lead to a 15% increase in productivity. Execute on 4.5m GBP CapEx and 1.75m GBP OpEx budgets; 11% reduction in internal operating costs by increasing capitalised labour costs. Delivered the Data & Analytics Business Intelligence strategy for the organisation; 23% increase in productivity. Engaging with senior stakeholders to define product roadmaps and reduce external vendor spend by 10%. Led digital transformation program including implementation of Information Security (InfoSec) program, Salesforce CRM Enhancement, ERP upgrade, DocuSign implementation & ITSM migration to the cloud. Managed vendor relationships and negotiated contracts, achieving cost savings of 15% while maintaining service quality and 12% increase in product releases. Following the acquisition of Illingworth Research by Syneos Health (Dec 2020); led the integration activities pre-/post-acquisition including due diligence, Office365 tenant migration, security assessment and remediation, Service Desk migration and staff realignment. Implemented risk based approach software validation, leveraging GAMP 5 2nd edition. Successfully defined the new IT Operating Model

Morrisville, Nc, Us

 Primarily responsible for leading/developing the End-User Services and Application Support Teams to increase performance and service levels through global IT change, facilities & procurement projects; total team size of 20 across Europe, US and APAC with direct reports in Europe and US. Defined IT Service Management processes to be based on ITIL and implemented Change Management, Incident Management processes and Configuration Management Database (CMDB). Responsible for developing and managing Opex & Capex budgets - transitioning from UK GAAP to US GAAP accounting and management in 2018. Led complex and fast-paced Business Continuity Planning and Disaster Recovery programmes – reviewed existing continuity planning which resulted in an IT led transition to business ownership.  Successfully, integrated 2 acquisitions into the Premier Group managing budgets, process transition and cultural change and was instrumental in creating a new Helpdesk group in Sofia to provide 24/5 Tier 1 support.  Leading business critical consolidation programmes (multiple helpdesks into a single IT ‘owned’ helpdesk).  Controlling and leading complex project and programme lifecycles – project managed the opening and staffing of a new office in India (Bangalore) and successfully entered into a co-venture with an existing company in India.  Took ownership of migrating existing Video, Unified Communications and VoIP platforms to Cisco WebEx Teams – unified and improved user experience and delivered a 27% cost saving year-on-year.  Improved enterprise security via implementation of a Single Sign On solution, including Multi-Factor Authentication and deploying laptop disk encryption.  Acted as GDPR subject matter expert (Data Guardian) and assessed all IT systems that contained personal data to ascertain level of risk.  Successfully led the relocation of the UK, Paris and Madrid offices in 2019.

Morrisville, Nc, Us

 Led IT Service Desk (Helpdesk), Telecommunications and Facilities teams across multiple locations – a team of 10 across Europe and US  Defined group IT and telecommunications strategy and standards in-line with business objectives and led key transformation & change projects (RFP process for laptop procurement - $400 reduction per laptop, replacement of legacy home grown Helpdesk ticketing system with cloud based IT Service Management tool and transition of US telephony service to unified cloud based VoIP solution – 35% reduction in call costs within the US).  Lead key infrastructure projects – European IT group restructure and consolidation of legacy data centres to the UK including transition to a VMWare environment. Successfully renegotiated the Microsoft Enterprise Agreement - moved to a data centre model with no increase in server operating system licencing costs and relocated all applications under group’s purview from legacy data centre to new co-location facility with no production down time. Converted US internet service providers (ISPs) from legacy regional providers to an enterprise class global provider, led the re-architecture of voice and data networks for each site and delivered the European roll out.  Took responsibility for the UK office lease re-negotiation – delivered an increased rent-free period and a 22% reduction in base rent.

Morrisville, Nc, Us

 Took ownership of project management, IT governance, vendor management, contract management and P&L / CapEx budget controls.  Successfully consolidated audio and web conferencing providers – decreased cost by 31%, relocated UK offices to single head office resulting in a profit of £500k. Led a variety of key IT and change projects including the implementation of global Oracle Clinical / Oracle Clinical Remote Data Capture and provided a specialist support organisation for Oracle Health Science Applications.  Developed back office applications for HR and Finance and designed / implemented a VoIP solution for UK and Switzerland resulting in fixed line savings of 12%.  Renegotiated various software and telecommunications contracts leading to cost savings and improved terms including US data card contract, UK mobile phone contract and Webex host user licences.  Reduced Oracle licencing costs by $22k and was instrumental in the delivery of Oracle AERS.

Morrisville, Nc, Us

 Led the European IT team based in UK, Germany and Czech Republic. Integrated acquisition companies including centralisation of services and purchasing during a fast-paced ‘buy and build’ strategy. Took a leading role in vendor negotiations and delivered measurable cost savings.  Project managed the timesheet and expenses implementation in Europe resulting in saving the finance group 3 days per month in manual expense recording and reconciliation.  Upgraded network infrastructure and active directory domain integration.

Morrisville, Nc, Us

 Led all aspects of Oracle applications including installation, validation, and implementation and upgrading.  Provided user support and training (internal and external).

New York, New York, Us

Basel, Baselstadt, Ch