Phil Smith is a Head of Incident Management at Uk Home Office. He possess expertise in it service management, service delivery, incident management, process improvement, itil and 21 more skills. Colleagues describe him as "Phil is a professional and enthusiastic individual willing to go the extra mile to gain knowledge in his chosen profession. He has the ability to keep a cool head whilst working under excessive pressure of tight SLAs. He has a great manner with people whilst in a managerial position and builds strong relationships with both internal and external customers."