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My retail experience spans 20+ years with a proven track record of success in large retail consumer goods settings. I am adept in regional stabilization and expansion scenarios driven by strong leadership and a focus on talent development. Known as a genuine relationship builder, I establish deep connections internally and externally by delivering results across all stakeholder groups. As a trusted advisor and strategic business partner, I enable innovation for senior leadership to exceed goals. Areas of expertise include: • Change Leadership• Operational Excellence• Strategy and Vision• Human Capital ManagementChange Leadership: Consistently chosen to spearhead challenging turnaround scenarios and deliver outstanding results. Regroups re-forms, and quickly develops new success strategies and goals, benchmarking against the company best in class. Analyzes situational demands through a passionate leader lens and apply the right solutions. Recognized as the first Kohl's District Manager to obtain 100% retention of all retail managers for an entire year and improved associate engagement scores to best in company two years in a row. Operational Excellence: Exceeds organizational metrics and best practices, leveraging collaborative, process-driven tactics to drive performance beyond expectations. Inserts discipline at all organization levels and insists on an educational, investigative approach to operational constraints. Ensures that every associate understands their impact on the customer and bottom line. Drove a 15% improvement in business key performance indicators (KPIs) for Kohl's most challenging district–New York City.Strategy and Vision: Sets the vision and executes on business plans that drive real bottom-line growth across all business phases. Brings extensive business acumen and retail knowledge while partnering with executive teams and leading initiatives that boost revenue, expand reach, and grow same-store sales year-over-year. Human Capital Management: Key contributor to talent recruitment, team development, and effective resource deployment. Established annual cadence for "Development Days" to calibrate store management teams preparing for 120 store openings annually. Became known as a labor utilization champion, managing the metric in all regions to become a model for the enterprise.
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Regional Vice PresidentBelk Apr 2023 - Mar 2024Charlotte, North Carolina, Us*Full P&L responsibility for 13 stores and employees in Atlanta metro area generating $135M in revenue*Partner with various cross-functional teams to execute strategy and enterprise wide initiatives*Development of all executives throughout region -
Regional Director - SouthBed Bath & Beyond Mar 2022 - Apr 2023Midvale, Utah, Us*Oversee sales and operations of 180+ stores, eight Districts In 10 states and Peurto Rico*Held full P&L responsibility for 183 stores and employees in South region, including 10 states and Puerto Rico, generating $1B in revenue*Managed eight district manager direct reports. Strategized with Operations, Human Resources, Real Estate, Merchandise Planning, and Loss Prevention partners to achieve business objectives*Collaborated with corporate partners on overseeing Customer and Associate Engagement programs*Drove successful corporate projects and initiatives to include Customer Service and Loyalty Program steering committees*Elevated to Senior Director position after six months in position overseeing Eastern half of country and four regions -
Regional Vice President–Southeast/MidwestKohl'S 2012 - 2020Menomonee Falls, Wisconsin, UsPromoted to take full P&L responsibility for 74 stores in the Southeast and Midwest, including Georgia, Alabama, Mississippi, Tennessee, Arkansas, Oklahoma, and Kansas generating more than $1 billion in revenue. • Consistently ranked among the company’s top performers in customer service, shrink reduction, credit acquisition, and management turnover reduction. • Successfully drove corporate projects and initiatives including a Customer Service Steering Committee, Home Departments and development of multi-unit leaders. • Developed and promoted several store managers to successful district managers and mentored two high potential district managers for next-level leadership opportunities. -
Vice President, District ManagerKohl'S 2011 - 2012Menomonee Falls, Wisconsin, UsP&L responsibility, sales and operations leadership for stores in the New York City metro area including four of the highest volume stores in the company generating more than $25 million in annual sales. • Achieved Top 15% company performance ranking. Consistently improved and exceeded sales, credit, operations, customer service, and retention goals in all stores. Developed two high-potential store managers for promotion to operations managers. • Generated increased market share, revenue and profitability. Improved the New York metro area stores’ labor utilization rate by 32%. • Improved employee engagement scores from worst to regional best by creating a “best store manager committee,” establishing a service strategy and monitoring scoreboard. -
District Manager, Mid-Atlantic RegionKohl'S 2007 - 2011Menomonee Falls, Wisconsin, UsP&L responsibility for 14 stores in two districts across the region. • Opened three new stores within the first four months in this role and won 14 of 16 performance awards to become the #1 ranked district manager within a year of joining the organization.• Appointed to lead higher volume districts in 2009 and 2011 based on key metrics and overall company performance. -
Territory Director Of SalesOfficemax 2006 - 2007UsPromoted to director role, with responsibility for P&L, sales, and operations of 212 stores in 17 states from Nevada to Michigan producing $1.2 billion in revenue. • Collaborated with senior field and corporate staff to develop strategies that increased sales and maximized productivity for markets and categories. • Generated new selling initiatives, merchandise analysis by category, focus on product assortment, and visual presentation. -
District ManagerOfficemax 2005 - 2006UsResponsible for P&L and all operations of 23 stores in Utah and New Mexico in a service-driven, sales-focused culture with $110 million in annual revenue. • Increased district sales each month in 2005 on average by 4% YOY, with total profit contribution increasing by 16%. • Ranked #1 in gross margin dollars; #1 in margin variance to plan; #1 in sales to plan; and #1 in overall profit contribution.• Improved customer service scores from a ranking of #12 in the territory to #1. Led improvements in training outcomes, bringing the district ranking from #15 to #1 in one year. • Established goals and accountability, registered 100,000+ new customers for company rewards cards, a company record. -
Regional Apparel Manager | Store Team LeaderShopko Stores 2003 - 2005Privately held U.S. chain of retail stores operating regionally with 81 locations, generating $3.3 billion in revenue with 18,000 employees. The organization closed in 2019. Regional Apparel Manager, Salt Lake City, UT (2003–2005)Store Team Leader (2003)Promoted after only five months in a team leader role with responsibility for daily operations of apparel departments for 26 stores in six states generating $450 million in annual revenue. Created a regional training program for high-potential leaders. Reported to the Regional Director. As Store Team Leader, led operations for a $25 million store that was designated as a Center of Excellence facility after only two months as its leader.
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Various Retail Leadership RolesTarget 1992 - 2003Minneapolis, Mn, UsAttended college; held various roles with retail organizations Circuit City and Target -
Specialist E-4Us Army 1988 - 1992Arlington, Virginia, UsCombat Supply Unit, Operation Desert Shield and Operation Desert Storm
Phil Smith Skills
Phil Smith Education Details
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Augusta UniversityGeneral -
Valdosta State University
Frequently Asked Questions about Phil Smith
What is Phil Smith's role at the current company?
Phil Smith's current role is Senior Operations Executive | Business Transformation | New Market Expansion | Innovative Thinker.
What is Phil Smith's email address?
Phil Smith's email address is ph****@****hoo.com
What schools did Phil Smith attend?
Phil Smith attended Augusta University, Valdosta State University.
What skills is Phil Smith known for?
Phil Smith has skills like Driving Results, Big Box, Merchandising, Inventory Management, Visual Merchandising, Loss Prevention, Multi Unit, New Store Openings, Store Management, Retail, Hiring, Inventory Control.
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