Traducción de libros, novelas, informes y cartas del español al inglés

• Taught English online to Spanish/Portuguese speaking students via an interactive virtual classroom using the Open English teaching platform• Used my ESL knowledge and experience to provide a high quality learning experience to beginner, intermediate and advanced students• Used enthusiasm to motivate students and to keep the class lively and interesting• Provided clear explanations of grammar rules and vocabulary questions• Provided constructive feedback to students• Guided students through Open English online resources

• Created and implemented a set of process audits for Customer Services and Debt Recovery departments, which ensured that all internal and external procedures were adhered to and that the necessary controls were in place• Provided regular constructive feedback to both teams and individuals on how to improve standards and existing internal procedures. A number of my suggested improvements were implemented, resulting in greater cost efficiency and a higher standard of customer service