Manager - Customer Analytics / Data Integrity
Boise, Idaho Area
Drove marketing program analysis, presenting detailed results and actionable insights. Responsible for the quality and effective use of customer shopping data.• Delivered deep-dive analytics into customer performance throughout 1,100+ stores through extensive datamining of massive relational databases; analysis results ultimately reviewed and used by CEO, CMO, CFO, and other executive leaders.• Optimized the use of customer-based segmentation to support advanced marketing and merchandising strategies. • Responsible for the evaluation of loyalty programs that drove over $80 million in incremental sales per year; presented results on a regular basis to corporate and division senior leadership.• Improved data quality and analytical methodologies/standards, collaborating with merchandising, finance, IT, and marketing teams to drive universal acceptance. • Leveraged test/control stores and customer-modeling techniques to identify the sales, margin, store, and customer impact of loyalty programs.• Managed and mentored new Analysts, focusing on skill training, analytical development, and delivering actionable results.Previous role at Supervalu was Sr. Analyst - Loyalty Marketing:Analyzed marketing program performance, identifying customer-centric insights and opportunities. • Created and delivered analytic presentations to Director, VP, and Executive-level management based on analysis of current market trends and sales opportunities.• Identified and implemented grocery circular distribution optimization, estimated to save over $775,000 annually.• Provided insights about implemented strategies, sales risks and opportunities, and forecasted sales trends to Marketing, Merchandising, Finance, Loss Prevention, and Store Operations business leaders.• Built unique SQL-based analytical tools, resulting in rapid turn-around of ad hoc analytical projects.