As a DPSM I am responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing long-term professional relationship with dealers in the assigned districtRegularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement. Monitor and advise zone management of dealers' adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etcProvide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etcProvide automotive technical guidance/recommendations to dealership service personnel. Provide written and verbal communication to zone and corporate management on dealer's performance Process, resolve and close customer inquiries. Other duties as they arise.

I serve as a business consultant to dealers from point of purchase through the vehicle life cycle. I am responsible for consulting with dealers how to profitably sell vehicles and accessories and providing an exceptional buying experience to their customers. Accomplishments and contributions:● I rank in the top 5 district retail sales across the nation and the top 3 district wholesale region sales month-over-month.● I analyze dealer market penetration and sales. I ensure that dealers’ stock sought after models, offer competitive market prices, and utilize regional inventories to cover stock needs during promotions.● I spearhead marketing and sales initiatives that increase dealer revenue.- I consult dealers on website content that boosts customer engagement- I monitor competitors’ campaigns and changes in the marketplace to find new opportunities- I develop ride and drive promotional events that improve consumer traffic- I utilize market registration information to pinpoint growth opportunities- I collaborate with dealers to ensure conventional and digital marketing is accurate and up- to-date● I communicate company policies to dealers. I educate dealers on policy locations within the company intranet, advertising reimbursement, determining current incentive money available, locating previous incentives paid, and ordering proper trim lines and quantities of vehicles. ● I inform Zone Management of non-compliance; record dealer deficiencies and suggest corrective recommendations.

I am a highly accomplished senior automotive professional with extensive experience designing processes, developing and implementing sales and marketing strategies, and increasing revenue. I am known as a persuasive communicator who reaches corporate financial performance goals while providing outstanding customer service. I have the keen ability to analyze financial information and make data-driven decisions and recommendations. Additionally, I excel at building strong relationships in high-pressure constantly changing deadline-driven environments.I may be reached through my personal email address at pvaliant43@gmail.com.

As General Manager, I led the day-to-day dealership operations that supported corporate sales objectives and targets. I supervised a staff of 15 and oversaw $39M P&L. Additionally, I recruited and hired all new managers. Accomplishments and contributions:● I planned, organized, and coordinated dealership management needs. As a result, I increased their productivity and efficiency.● I developed standard operating procedures and implemented best practices.● I handled performance evaluations and monitored employee compensation plans. Additionally, I set short- and long-term goals for department managers and created opportunities for employee development.● I evaluated organizational performance by gathering, analyzing, and interpreting data and metrics.● I collaborated with lenders and auto manufacturer personnel. As a result, I leveraged these relationships that streamlined and enhanced customer experiences.● I responded to customer complaints and resolved complex issues that won customer loyalty.

I worked for the Chrysler Corporation for 18 years. In my last role, I managed 12 Detroit metro-area franchise locations for 5 years. I oversaw dealer operations, sales development, warranty waste elimination & customer relations while overseeing a $375M P&L. Accomplishments:● I increased new car sales 12% in a 2-year period.● I was given the highest Overall Sales Performance Award for a company district. ● I reduced warranty waste costs by 21%.● I ensured policy & procedure compliance. I validated Five Star Awards for Excellence for the metro-area stores.● I collaborated with corporate office sales, service & marketing. My efforts enhanced communications between sales & marketing projects.I was the Dealer Operations/Marketing Manager for 6 years. I directed operational processes for 65 franchise dealerships with $840M in annual revenue. I managed 8 district managers & developed their field expertise to grow the business.Accomplishments:● I strengthened inventory control & tracking processes. I ensured accurate and timely vehicle shipments.● I received the Americas Team Top DOM Area Sales Award for National Sales.● I managed dealership sales, service & vehicle repairs owner satisfaction indexes. I achieved 97% to 105% of annual regional sales targets & recognized as part of Top 25% of Dealer Operations Managers nationally.● I acted as the subject matter expert in retail marketing processes. I utilized competitive analysis & primary data market research to create customer incentives.● I planned & implemented advertising tactics utilizing media outlets and channels. I pinpointed key-volume-segment product opportunities that grew revenue, increased productivity & expanded the business.● I analyzed market trends. Using that data, I developed & led marketing business center & retail sale promotions that supported sales goals.During my time with Chrysler, I also held the position of Retail Marketing Manager, Dealer Development Manager.