Phil Whittle Email & Phone Number

Washington Dc

Washington Dc

New Orleans, Louisiana, United States

Advising small to medium sized business, business owners and entrepreneurs on startup management, workflow mapping, process documentation, business continuity and disaster recovery.► Coached new owner on defining and documenting workflow processes, using ITIL V0.3 model. ► Implemented a program of Business Impact Analysis to identify organizational weaknesses and developed a Risk Register to provide guidance on prioritized mitigation activities.► Advised on the development and ongoing maintenance of Business Continuity plans.Current Client:► Working with Human Capital firm on the international expansion of service offerings.► Advising on process mapping and identifying workflow improvements.► Creating a documented service delivery handbook to ensure consistency of approach.► Advising on business resilience measures.

Greater Atlanta Area

► Led multiple operations teams delivering cloud based, linear, and live programming for a range of clients including the NFL, AT&T Sports, Fox LATAM, Sony LATAM and Amazon to maintain and grow revenue streams and client retention.► Amplified service availability through the introduction of standardized operating procedures, improved workflows and the extensive institution of service delivery objectives.

London, United Kingdom

► Headed all post-production and distribution activities in relation to theatrical and traditional broadcast networks.► Responsible for the localization and distribution of cinematic output from major U.S. and European studios encompassing, Asia, South America, EMEA, and Africa in accordance with time critical client deadlines.► Established a high-performing operations team focused on broadcast & movie industry clients.► Pioneered the integration of complex operational workflows into a single entity, which reduced headcount and operating costs by greater leverage of existing and emerging technologies.

London, United Kingdom

► Directed management and testing of Business Continuity and Disaster Recovery measures for Satellite, Telecom, and Terrestrial Broadcast products, including UK Critical National Infrastructure.► Spearheaded the execution of contingency plans, relating to UK critical national infrastructure for the Diamond Jubilee, London 2012 Olympic Games, 2014 Commonwealth Games, and the 2014 NATO Summit.► Transformed processes for the UK Broadcast Network, such as regular testing of plans involving field deployment.

London, United Kingdom

► Appointed as the VP of Operations for Arqiva handling all broadcast and Teleport operations in Washington D.C. and Los Angeles, while retaining leadership responsibilities in the UK.► Oversaw the operational integration of multiple diverse satellite Teleports acquired through numerous acquisitions and mergers to produce a single operational entity working in concert. ► Gained acceptance for an integrated Sales process following the restructuring of Arqiva and devised practical working processes for a wide range of customer-facing operations.► Streamlined service and system management standards utilized by operational and technical teams to instill a common approach to service delivery and underpin the concept of “virtual teleports” across diverse technical facilities.► Executed crisis management procedures for key infrastructure assets at satellite Teleports and produced a crisis management plan which addressed both UK and international functions.► Successfully introduced the Infra Service Management system into operation across 10 internationally diverse operational facilities and subsequently led regular user reviews to determine on-going system development Rec’s.► Led initiatives to enhance customer experience and define Arqiva as a service excellence leader. ► Regulated the accreditation to ISO9001:2008 across the division and maintained the standard for more than 10 years.► Implemented audit measures, based upon the ISO9001:2008 model, to verify that service delivery processes met or exceeded customer requirements and fostered a culture of continuous improvement.

Network Management, Btec Hnc

Btec Onc Microelectronics