Responsible for researching and developing strategies to support the long-term growth of PetSmart Charities. Partner to identify, assess, and drive strategic initiatives that support the organization’s multiyear strategy. Partner with functions and leaders in developing perspectives on industry trends and improving performance drivers across the organization.

Managed part of a portfolio of strategic programs serving the customer experience, HR, finance and IT organizations. Maintained a focus on benefit realization, change management and program management.

Act as a key advisor to the CEO on critical changes in the competitive landscape, global marketplace and external business environment. Lead the development of the strategic plan/framework for the organization and the detailed current year operating plan. Facilitate the execution of strategic plan by working collaboratively with the Executive Team members, functional teams, and the Board of Directors.Operate cross functionally and with interdepartmental teams to see that all teams are working together to aid in business growth.

Management consultant that partnered with business units across American Express in developing actionable solutions that drive clear business results. Projects included:- Business Strategy - Developed a long range plan (LRP) for the Global Commercial Payments business unit focused on voice capabilities. Performed a strategic assessment of existing capabilities & vendors and identified short term opportunities. Researched industry best practices and benchmarked capabilities for consideration. Facilitated workshop with leadership in designing the organization of the future. Synthesized workshop findings into the final LRP that was presented to leadership and is currently in deployment.

Strategically assess and transform the client operations group to align with the corporate and operational strategy. Transformation of people, process and technology has achieved the following: - Reorganized roles & responsibilities to increase capacity by 200% & reducing delivery time 33%- Standardized and documented processes globally leading to a 50% reduction in errors- Enabled operational insight through the implementation of customer service software- Enhanced business insight into service delivery performance with decreased administrative burden- Managed the creation of executive dashboards providing weekly visibility into KPI’s and metrics

Work pro-bono for non-profit organizations to manage strategic research projects, assessing key market factors and competitive environments for strategic planning purposes. Managed team of consultants to complete projects for clients in healthcare, child services and the arts. Projects included:- For a non-profit medical organization, managed a team to assess competitive / collaborative environment, including research and executive interviews with similar organizations in same geographic region, identifying potential partnerships for strategic consideration.- For a non-profit child services organization, managed a team to assess key market factors, including market research, executive interviews internally and externally leading to development of SWOT analysis and potential recommendations for strategic planning purposes.

Worked with clients, developing strategies and designing / implementing transformative solutions. Performed strategic assessments in business strategy, operations and supply chain strategy, organizational strategy, competitive positioning and mergers and acquisitions. Transformed clients in supply chain and human resource functions in design, development, testing, go-live, support, change management and project management. Projects included:- Business Strategy Consultant: Executed scenario planning, holistically assessing business strategy for major North American utility company. Performed research on variables external to organization, determining impact significance and building assessment framework from variables. Facilitated workshops, defining possible future states and developed proactive organizational strategies and responses to implications of possible future states.- Operations / Supply Chain Strategy Consultant: Assessed supply chain organization, programs and capabilities, identifying areas of suboptimal performance for large network equipment provider. Identified potential opportunities in areas of supply chain planning, procurement, supplier collaboration and logistics. Recommendations were sized providing client insight into areas of investment, providing greatest potential to improve profitability.- HR Strategy Lead: Performed operational assessment of HR organization, including numerous outsourcers and suppliers of services for global electronics manufacturer. Developed transformative strategy, optimizing human capital, leveraging supplier capabilities, and improving service levels while decreasing cost to serve. The solution was presented to and approved by the client C-level suite.