Phil Ackerman Email & Phone Number

Experienced in business including operations, contact centre management, people development, project management, communications and financial responsibility seeking employment with a socially conscience entity focusing on people, advocacy, growth, acceptance, tolerance and well being; looking to bring my interpersonal skills, combined with my business and life experience to support individuals, groups, projects and systems.Areas of Expertise Client Relations Operations Management Business Development Communications Customer Service Financial Performance & Reporting Facility Management Performance Management Project Management Risk Management Selected Achievements Restructured and grew a laser vision correction provider’s call centre from 16 to 200 seats; increased revenues from $70K to $200K per day. Increased advertising sales revenue of a daily newspaper publisher by $3M in year one. Evaluated business processes of 3 competing telecommunications companies to facilitate implementation of an upgraded system for new 200 seat call centre. Managed attainment of negotiated performance metrics for ENQUIRY BC, the province's information and referral service. Audited insurance claims and lawsuits for major Canadian professional liability underwriters primarily involving architects and engineers; managed multi-million dollar claims only incurring the costs of legal counsel when prudent, saving our clients millions annually. Served as President of the Vancouver Lacrosse Association and on the Executives of both the British Columbia Lacrosse Association and Alberta Lacrosse Association; coached young athletes, some from less than ideal backgrounds, providing opportunities for them athletically, socially, emotionally and in some cases academically. Served as Director of three Vancouver Community Centre Associations.

Listed skills include Management, Leadership, Public Speaking, Small Business, and 45 others.