Phil Atherall Email & Phone Number

Willerby, England, United Kingdom

• ISP which specialises and provides their own network connectivity services, such as wireless sub30Mbps, 5Ghz sub100Mbps, 5G and Full Fibre to the Property to rural areas within Lincolnshire and Yorkshire, to B2B.
• Solely responsible for managing and maintaining the top 15% of the business account base, top 150 of around 1,500 customers, accountable for continued sales, growth, retention of those customers which held around £483k.
• Also allocated both our Reseller and Partner accounts, with the main aim to build upon those existing relationships and create business strategies to generate new customers.

London, England, United Kingdom

• Wholesale aggregator company which provides connectivity, cloud, security and SD WAN services.
• Drove 40 dormant/dead existing/prospect accounts with historical services/billing by utilising stakeholder management skillset to make these accounts an active partner again and increase their revenue, ordering and.

Kingston Upon Hull, England, United Kingdom

• I was responsible for the Education and Landlord sector account list within the company. Within the new role the main objective is to arrange customer site visits, to gain a greater insight to how their business works.
• When not on customer site visits I helped and support the team with the handling of inbound calls from existing Business customers which are aligned to myself and providing new customers with the services and offers.
• The main focus of the new customer alignment is to engage with our larger existing customer base more regularly and if upgrading their services is not an option we would look at retaining the customers services with a.
• Since I have started working within this new role and having more dealings with the larger aligned accounts has further developed my ability to manage customers in-depth requirements.

Hull, United Kingdom

• I took charge of a smaller new account list of larger operating and higher spending customers. Within the new role the main objective is to arrange customer site visits, to gain a greater insight to how their business.
• When not on customer site visits I help the team with the handling of inbound calls from existing Business customers which are aligned to myself and providing new customers with the services and offers from KCOM which.
• The main focus of the new customer alignment is to engage with our larger existing customer base more regularly and if upgrading their services is not an option we would look at retaining the customers services with a.
• Since I have started working within this new role and having more dealings with the larger aligned accounts has further developed my ability to manage customers in-depth requirements.

Hull, United Kingdom

• The handling of inbound calls from existing Business customers which are aligned to myself and providing new customers with the services and offers from KCOM which would benefit their business.
• I actively use my account data and call my customers to upgrade and upsell their current existing accounts to create extra revenue & margin for the company and achieving an individual & team target.
• The main focus of the new customer alignment is engage with our existing customers more regularly and if upgrade their services is not an option we would look at retaining the customers services with a new contract term.
• Working within this role and having my own aligned accounts has further developed my ability to manage customer requirements. By doing this I have gained a number of new customers who have requested that I personally.

Hull, United Kingdom

• The handling of inbound calls from existing Business customers and providing new customers with the services and offers from KCOM which would benefit their business.
• I actively use outbound data and call customers to upgrade and upsell their current existing accounts creating extra revenue & margin for the company and achieving an individual & team target.
• In FY16 & FY17 I achieved 100% of my year to date sales targets.
• Working within this department I have excelled in my ability to manage customer requirements. By doing this I have gained a small group of customers who have requested that I personally manage their accounts.

Hull, United Kingdom

• The handling of inbound calls from existing Business customers and providing new customers with the services and offers from KCOM which would benefit their business.
• I would actively use outbound data and call customers to upgrade and upsell their current existing accounts creating extra revenue & margin for the company and achieving an individual & team target.
• I was personally handpicked to transfer over from Contact Centres to help and support the existing Business sales team over my other work colleagues.
• Working within this new department I have furthered my ability to achieve my individual sales targets without the constant presence of a team manager.

Hull, United Kingdom

• The making of outgoing calls to existing consumer customers and informing those regarding new services and offers from KCOM.
• The main objective of my call was to upgrade and upsell their current existing accounts creating extra revenue & margin for the company.
• In a team of three, I was the sole member of the team to achieve 100% year to date sales target.
• Working within KCOM I have furthered my communication and rapport building skills to create a more positive experience for the customer.

Hull, United Kingdom

• The making of outgoing calls to existing consumer customers and informing those regarding new services and offers from KCOM.
• The main objective of my call was to upgrade and upsell their current existing accounts creating extra revenue for the company.
• On a number of different occasions I was personally asked to provide help and support within the Customer Service and Support departments at Carr Lane, KCOM Headquarters.
• Working within KCOM I have furthered my communication and rapport building skills to create a more positive experience for the customer.

Hull, United Kingdom

• The taking of incoming orders and payment calls, advising customers with correct information whilst answering any queries given to myself.
• Awarded ResQ Contact Services JD Williams Inbound Agent of The Year 2011.
• Building and creating rapport skills whilst talking with the customers to make them feel comfortable whilst on the telephone.
• Developing communication skills to have a better understanding of how I can help the customer effectively.