Phil Baculik Email & Phone Number

Monterey, Ca, Us

Pebble Beach, California, United States

· As a senior Guest Services Agent, promoted warm, welcoming, and professional service to our guests· Provided enhanced experience to our guests (referrals to additional services)· Ensured that both the Front Office Manager and Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments· Supervised and managed efficient operations of reception including check in/out procedures· Promoted each guest’s individual needs and requests· Assisted with upkeep, room planning, event-preparation, valet assistance, food and beverage sales· Maximized room occupancy and use up-selling techniques to promote hotel services and facilities· Advised team of any special events or VIP Guests in the hotel for events or for general accommodations· Ensured Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties· Followed and adhered to company brand standards· Managed overnight auditing reports and accounting in preparation for the proceeding morning shifts· Received numerous positive feedback and acknowledgments from guests on hotel rating sites

2086 Allston Way, Berkeley Ca 94704-1430

· Facilitated in multiple aspects of running a hotel during the Covid-19 pandemic · Ensured health care standard requirements adherence for our guests, and employees· Focused attention on every client request and their individual needs· Worked flexible hours and wore many “hats” due to understaffing

Pleasant Hill

Assisted in merging new Estate Planning and Probate clients to the firm. Greeted guests, and helped produce new consultations. Monitored client's schedules and helped navigate appointments to better suit their needs. Controlled in-going and out-going mail services. Helped scan and file documents in the merge, placing them in the correct formatting and locations.

San Francisco, Ca

Contributed to daily production and event marketing operations. Typed memos, correspondence and emails. Handled front desk administration tasks and office operation management. Assisted sales managers with events. Assisted with filing and distributions. Assisted client and manager relations with communications and verbal messages for larger events such as Salesforce and Oracle Open Word. Other daily administrative tasks as per assignment.

Rohnert Park, Ca

Recent University Graduate with BA in Communications (completed courses in PR and media criticism)

Learning the pace of television in a communicative respect, with definite hands-on experience. Broadcasted Pittsburg Diamonds Baseball games to the Contra Costa County community. Edited podcasts, videos. Contributed to the smooth and timely operation of the station.

Pleasanton, Ca

• Performed direct marketing • Traveling sales representative• Later worked independently as a customer relation representative