Phil Baker Email & Phone Number

Lower Hutt, Wellington Region, New Zealand

Lower Hutt

Key Requirements• Ensure IT operational management standard disciplines and practices are maintained and supported• Support the production environment for applications• Provide technical help desk service to Public Trust users• Provide a fit-for-purpose problem and incident management process• Control and manage the change control process ensuring only appropriately authorised changes are implemented• Manage the financial cost of the BAU environment• Lead and… Show more Key Requirements• Ensure IT operational management standard disciplines and practices are maintained and supported• Support the production environment for applications• Provide technical help desk service to Public Trust users• Provide a fit-for-purpose problem and incident management process• Control and manage the change control process ensuring only appropriately authorised changes are implemented• Manage the financial cost of the BAU environment• Lead and manage performance of the IS Operations teamResponsibilitiesPeople Leadership, Relationship Management and Teamwork• Lead IT Operations Team in their day to day work ensuring attainment of the overall organisation strategy• Ensure team continued efficiency and effectively contribute that to Public Trust as a business• Develop a learning culture and strong growth mind set within the team• Develop a high performance, customer-centred team with a strong focus on accountability and delivery• Develop and foster cross-divisional interfaces and relationships • Maintain and develop professional relationships with key internal and external stakeholders while ensuring continued quality and efficiency Show less

Lower Hutt

• Provision of technical helpdesk service to Public Trust users• Management of financial cost for the BAU environment• Leadership and performance management of the Service Desk team • Provision of fit-for-purpose problem and incident management processes• Development and fostering of cross-divisional interfaces and relationships• Ensuring staff availability to support continued business hours• Development of high performance, customer-centred teams with a strong focus… Show more • Provision of technical helpdesk service to Public Trust users• Management of financial cost for the BAU environment• Leadership and performance management of the Service Desk team • Provision of fit-for-purpose problem and incident management processes• Development and fostering of cross-divisional interfaces and relationships• Ensuring staff availability to support continued business hours• Development of high performance, customer-centred teams with a strong focus on accountability and delivery Show less

Wellington & Wairarapa, New Zealand

• First point of contact for customers seeking phone or email technical assistance• Remote troubleshooting through diagnostic techniques and pertinent questions• Determining best solutions based on the issues and details provided by customers• Guiding customers through problem-solving processes• Escalating unresolved issues to the next level of support personnel• Provision of accurate information for IT products and services• Recording events, problems and resolutions… Show more • First point of contact for customers seeking phone or email technical assistance• Remote troubleshooting through diagnostic techniques and pertinent questions• Determining best solutions based on the issues and details provided by customers• Guiding customers through problem-solving processes• Escalating unresolved issues to the next level of support personnel• Provision of accurate information for IT products and services• Recording events, problems and resolutions achieved• Follow-up and update customer status and information• Relay feedback and customer suggestions to the relevant internal team• Identify and implement improvements on procedures Show less

Wellington & Wairarapa, New Zealand

• New Zealand Post• IAG• Land Information New Zealand• Design and implementation• Update and inform Datacom Team Managers/Datacom Engineers or third parties of changes to standard requirements• Liaise and build relationships within Datacom, key clients and third-party suppliers • Maintain CMDB/CI/asset management details • Achieve goals to client time frames• Identification of issues and resolutions escalating them to correct team• Manage client… Show more • New Zealand Post• IAG• Land Information New Zealand• Design and implementation• Update and inform Datacom Team Managers/Datacom Engineers or third parties of changes to standard requirements• Liaise and build relationships within Datacom, key clients and third-party suppliers • Maintain CMDB/CI/asset management details • Achieve goals to client time frames• Identification of issues and resolutions escalating them to correct team• Manage client relationships• Monthly and quarterly reports Show less

Wellington & Wairarapa, New Zealand

Onsite Engineer servicing Child, Youth and Family• Onsite support, hardware and software• Software installation / uninstallations• Problem solving • PC builds and upgrades• Exceed client time frames• Identification of faults and escalating to resolve

Paraparaumu

Owned and managed a small business on the Kapiti Coast, servicing clients in the lower North Island. Key Clients• POS and server setups for pharmacies• Small office servers and desktops• Small business desktops• Home users Key requirements• New machine setup Windows 95, 98, 98 SE, Win ME, NT, 2000 and XP• NT, 2000 and XP Network Setup• NT, 2000 and XP Support • ADSL, Firewall setup and support• POS setup and Support• New PC Builds and… Show more Owned and managed a small business on the Kapiti Coast, servicing clients in the lower North Island. Key Clients• POS and server setups for pharmacies• Small office servers and desktops• Small business desktops• Home users Key requirements• New machine setup Windows 95, 98, 98 SE, Win ME, NT, 2000 and XP• NT, 2000 and XP Network Setup• NT, 2000 and XP Support • ADSL, Firewall setup and support• POS setup and Support• New PC Builds and Upgrades• Hardware and software repairs• Telephone Support• Network fixes• Imaging of current PCs• Project management• Sales and understanding client deliverables Show less

Wellington & Wairarapa, New Zealand

• Senior Production Supervisor • 4 Colour Printing Press Operator• Productivity• Quality control• Customer liaison• Stock control• Plant maintenance