As a Senior Customer Success Manager, I specialize in collaborating with mid to large market clients to maximize their use of Paychex technology and achieve their business goals. By deeply understanding their business models and objectives, I implement tailored Paychex products and services that deliver significant value and drive success.I work closely with C-Level executives and key personnel to identify and capitalize on opportunities that enhance efficiency, productivity, and growth. My client-centric approach ensures that my clients' success directly translates to my own. Their achievements are a testament to the effectiveness of our partnerships.Key Achievements:- Ended Fiscal Year 2024 at 115% of quota- Mentored and coached new team members- Spearheaded the creation of a new Customer Success division, targeting the unique needs of small market businesses.- Collaborated with senior leadership and internal departments to develop and launch process efficiencies across the entire Customer Success Sales organization.My passion for helping businesses thrive through strategic technology implementation and my ability to build strong, productive relationships with clients at all levels set me apart in the field of Customer Success.

As a Customer Success Consultant at Paychex, I have the privilege of partnering with some of our largest clients, ensuring their success by delivering tailored solutions and unparalleled value. Representing a diverse suite of over 96 products and services, I focus on understanding each client's unique needs and exceeding their expectations on a daily basis.Key Achievements:- FY22 - Exceeded quota by 114% while pioneering a new pilot team.- FY21 - Surpassed quota by 190% and achieved ICE Qualifier status, ranking as the #2 representative nationwide.- FY21 - Successfully completed Paychex's prestigious Apollo Leadership Training Program.- FY20 - Achieved 154% of quota and qualified for the conference in my first full year in the position.- FY19 - Achieved 109% of quota within six months of joining the position.My track record of consistently exceeding targets, coupled with my dedication to ongoing learning and development, positions me as a valuable asset in driving client growth and satisfaction at Paychex.

Above the Sill is a proud Woman-Owned Small Business specializing in the fabrication, distribution, and installation of cubicle curtains, draperies, and window treatments across various sectors, including healthcare, education, government, commercial, assisted living, multi-family, retail, and residential.During my tenure at Above the Sill, I successfully achieved a 700% increase in sales over a 24-month period. This growth was driven by a comprehensive market presence strategy, including the revamping and rebranding of our website and corporate image. I also secured long-term agreements with a national Healthcare Group Purchasing Organization, and expanded partnerships with local and national architectural and interior design firms, general contractors, and end-users at hospitals.Key Achievements:- Spearheaded a 700% sales growth within two years.- Enhanced market presence through strategic rebranding and website overhaul.- Established and strengthened business partnerships with key industry players, including healthcare groups, design firms, and contractors.Responsibilities:- Managed day-to-day sales and marketing operations, ensuring seamless project execution.- Oversaw project management, construction estimating, and vendor relations.- Identified new sales opportunities and supervised installations to meet client specifications.At Above the Sill, we prioritize our customers' needs, building tailored solutions with an "attitude of gratitude." Our customers are our lifeblood, and this philosophy is embedded in everything we do.

In my role as a Dermatology Sales Representative, I ensured that vital product information was effectively communicated to physicians, aiding them in improving patient outcomes. My strategic sales efforts and relationship-building skills enabled me to excel and achieve top rankings.Key Achievements:- Ranked #1 in the country for Atralin sales in Q3 2013.- Ranked #18 in the country for Ziana sales in Q3 2013.- Ranked #19 in the country for Acanya sales in Q3 2013.- Won the baseline growth contest for Q3 2013 for 4 out of 8 weeks.Responsibilities:- Communicated the benefits and features of Valeant’s dermatology products to physicians, ensuring they had the necessary information to prescribe the best treatments for their patients.- Managed and developed strong relationships with healthcare professionals, enhancing product visibility and trust.- Implemented effective sales strategies to meet and exceed sales targets.- Participated in ongoing training and development to stay updated on product knowledge and industry trends.

As a Territory Sales Manager, I partnered with companies to identify innovative strategies to increase revenues, reduce operating costs, motivate and retain top talent, and enhance their corporate image by providing comprehensive breaktime solutions.Key Achievements:- Earned multiple Circle of Excellence and Club Awards, reflecting consistent sales excellence and outstanding performance.- Revamped internal customer forms, resulting in improved efficiencies and enhanced communication processes across the team.Responsibilities:- Collaborated with clients to understand their business needs and provide tailored solutions that drive revenue growth and operational efficiency.- Developed and maintained strong relationships with key stakeholders, ensuring high levels of client satisfaction and retention.- Conducted market analysis to identify new business opportunities and expand the customer base within the territory.- Implemented effective sales strategies to meet and exceed sales targets, contributing to the overall success of the company.- Provided training and support to team members, fostering a culture of continuous improvement and high performance.