Philip Baskey Email & Phone Number

Perrysburg, Ohio, US

Perrysburg, Ohio, US

Valhalla, NY, US

• Manage effective use of technology by ensuring the ongoing availability of VMware Server environment, VMware View Desktop environment, agency management system, network, phone system, internet, email and other related.
• Managed and directed a virtualization project that virtualized 17 physical servers and 80 desktops, allowing quick and easily added tools and resources, and 11 new virtual servers, resulting in a $50,000 savings in.
• Directed document management project that allowed us to remove almost 100 filing cabinets making us almost completely paperless and increasing efficiency across all departments.
• Implementation of malware and spam awareness program resulting in a 25% click rate to a 1% or less click rate.
• Creation and management of a monthly training program to focus on help desk ticket trends, cutting back certain types of tickets by 65%

New York, New York, US

• Essential Functions and Duties
• Responsible to receive, log, and resolve requests from internal users for technical support
• Responsible to interface with the end user throughout the resolution process, keeping contact with the user until final resolution
• Insure that all requests result in a properly documented ticket
• Properly escalate as needed to second and third level technical support
• Develop strong partnerships to gather and share knowledge with team members, colleagues and other technical groups.

• Managed and administered remote client equipment with banking software to include Win XP, Win 2K, Windows NT, and Win 9x machines. Managed client system resources which included installation of equipment.
• Provided customer support to 80 clients within a 4-state region. Received all trouble calls and determined user problems: printer configuration, upgrades (hardware and software), reconfiguration, debug, and performed a.
• Developed and maintained a scheduled maintenance plan to visit all 80 clients every 90 days which allowed one person to accomplish a two manager rotation saving the company over $40,000 a year.
• Organized all client data into a database that allowed service center to notice a charging error that, once fixed, saved the office $25,000 a year.

Washington, DC, US

• The Information Systems Technician of the 21st century operates and maintains the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks, and micro-computer systems used.
• designing, installing, operating and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices;
• writing programs to handle the collection, manipulation and distribution of data for a wide variety of applications and requirements;
• performing the functions of a computer system analyst;
• operating and coordinating telecommunications systems including automated networks and the full spectrum of data links and circuits;
• transmitting, receiving, operating, monitoring, controlling and processing all forms of telecommunications through various transmission media including global networks;