Phil Biegler Email and Phone Number
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Transplanted New Yorker, enthusiastic road cyclist, experienced global traveler (37 countries and counting), and long suffering sports fan, devoted husband and father .... and a passionate customer advocate.As a high-caliber Customer Success and Professional Services Executive, I lead and develop results-oriented, proactive teams while continuously improving operations, automation, processes, and the customer experience. With a transformational leadership style, I have built and matured global post-sales organizations: Professional Services, Customer Success, Training, and Customer Support. By leveraging an adaptable and visionary approach, I prioritize operational excellence through effective training and I thrive on solving complex challenges to improve business outcomes and the customer experience.CAREER HIGHLIGHTS:➟ Drove ARR increase from < $10M to $40M+ on 2 separate occasions. Managed dozens of customers with ARR greater than $1M.➟ Scaled Professional Services bookings from nearly zero to representing 20%+ of the company’s revenue, poising the company for $1B acquisition post tenure.➟ Spearheaded the successful pilot implementation of a complex custom deployment for a major Fortune 500 manufacturer, directly leading to a $1.25M record deal and the largest production deployment in the company’s history.➟ Designed and deployed an on-demand training platform to increase adoption, which ramped the number of people trained by ~300% within 1 year.➟ Played integral role within Sales organization to close multiple 6- and 7-figure deals, including Walmart, US Department of Defense (DoD), Staples, and EMC.Throughout my career, I have consistently demonstrated my ability to drive exceptional results, foster growth, and deliver an outstanding customer experience. AREAS OF EXPERTISE:Account Management • Business Analysis • Business Development • Business Partnering • Business Process Improvement • Change Management • Coaching • Customer Experience (CX) • Customer Journey • Customer Relationship Management • Executive Advisory & Consulting • Global Team Leadership • Organizational Transformation • Performance Management • Problem Solving & Innovation • Process Improvement & Efficiency • Product Adoption • Requirements Analysis • Sales • Scaling & Growth Strategies • Software as a Service (SaaS) • Strategic Planning • Talent Development
Cycode | Complete Aspm
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Director Of Customer SuccessCycode | Complete Aspm Sep 2024 - PresentNew York, Ny, UsCycode is the leading ASPM (Application Security Posture Management) providing Peace of Mind to its customers. Our complete approach to ASPM scales and standardizes developer security without slowing down the business. Cycode’s Risk Intelligence Graph (RIG) provides unmatched visualization, deep code context and risk scoring across the entire SDLC. Backed by tier-one investors Insight Partners and YL Ventures, the series-B company has raised $80M and boasts a number of the top global Fortune 100 customers in the world that are gaining immediate value.
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Strategic AdvisorSkytree Scientific Jan 2024 - PresentAsheville, North Carolina, UsSkytree Scientific is a pioneering SaaS startup revolutionizing the lightning protection industry with an AI-powered engineering design and automation solution. Our cutting-edge platform streamlines the risk assessment process for engineers and consultants, delivering exceptional efficiency and accuracy through automation, real-time data integration, and comprehensive reporting. By leveraging the power of AI, Skytree Scientific empowers engineers to make informed decisions and ensure safety, all while staying ahead of the curve in this rapidly growing market. -
President Of The Board Of Directors (Volunteer)The Story School Oct 2023 - PresentThe Story School develops and delivers engaging, interactive, and story-driven educational curriculum to students of all ages. From social skill based classes, to immersive adventures with STEAM-content interwoven throughout, The Story School seeks to make a more connected, more educated, and more engaging world. -
Senior Vice President (Svp) Of CustomersAppviewx Apr 2022 - Apr 2023New York, Ny, UsSmall, private cybersecurity and network automation B2B SaaS company with global reach; most customers are Global 2000 size.I was retained initially amid a high-growth period in a consultant capacity for 12 months before joining as an FTE to improve time to first value and time to full adoption, maintain high gross revenue retention, and drive higher net revenue retention. I oversaw onboarding, customer success (account management), renewal, and expansion for more than 250 enterprises.➟ Implemented a methodology as a foundation to drive the metrics for time to first value and time to adoption and achieve targets, positioning the company for continued growth and greater expansion of revenue across the customer base.➟ Strengthened team efficiency, increasing CSM capacity 25% while capturing 10% cost savings.➟ Onboarded the initial cohort of customers into a new SaaS platform.➟ Led the deployment of ChurnZero as the company’s first Customer Success Tool. -
Customer Success ConsultantSelf-Employed Apr 2021 - Apr 2022I leveraged my broad and deep expertise to fill a strategic gap for customers and enable them to move faster via recommended methodologies and process and procedure improvements. ➟ Partnered with chief customer officers, other executives, and customer success professionals. ➟ Helped multiple clients scale and strengthen the performance of their customer success teams.
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Vice President (Vp) Of Customer SuccessFm:Systems Sep 2018 - Jan 2021Raleigh, North Carolina, UsSmall, private prop-tech/facilities management B2B SaaS company with global customer base. Most customers are Global 2000 size. I was hired to support the achievement of aggressive growth goals after the company became owned by private equity and accelerated its desired growth timeline. Within 6 months I was promoted to lead the creation of the first global Customer Success function. ➟ Established global Customer Success function, including developing the operational framework and hiring the first Customer Success Managers, and in first full year, mitigated the effects of COVID-19. Led a team of 20+ covering customer success, customer support, partner support, training, and renewals.➟ Expanded my scope yet again upon an acquisition that doubled the size of the company, assuming oversight of Tech Support, Renewals, and SaaS Operations while retaining leadership of Training and Customer Success. ➟ Increased utilization of the Professional Services team and margin by ~10 points each by transforming from a purely custom-services delivery model to a best-practices-based services model. ➟ Revamped and improved pre-sales support, project reporting, and partner support. Introduced a process to identify top/repeating issues and implemented solutions, which decreased tickets per customer and workload. Cut tech support costs 20% within the first year without negatively impacting quality.➟ Designed and deployed an on-demand training platform to increase adoption, which scaled the number of people trained by ~300% within 1 year. -
Vice President (Vp) Of Professional ServicesVenafi May 2008 - Aug 2017Salt Lake City, Ut, UsCybersecurity B2B software/SaaS company; invented the Machine Identities market. During my 9+ years with Venafi, I reported to the CEO and catapulted company growth from $3M to earning a $1B valuation in 2020 by serving as a key influencer in product strategy, development process, and product roadmap, representing the voice of the customer while balancing conflicting priorities. ➟ Conceptualized and built the company’s first Professional Services organization; scaled bookings from nearly zero to 10%+ of company revenue within the first year and more than 20% in subsequent years. Led a team of 35 with full P&L responsibility and cultivated systems integrator and contractor relationships. ➟ Introduced a holistic approach to refining customer-facing processes, procedures, and methodologies, enabling early wins while bolstering the effectiveness of Sales, Marketing, and Product Development.➟ Implemented an innovative model for facilitating customer success via webinars and other remote group settings, resulting in reduced expenses, increased customer engagement, shorter lead times for project starts, and faster deployments.➟ Sought out as a critical member of the Sales organization, regularly brought in to close both product-only and product and services sales.➟ Championed key services sales innovations, including creating packaging for time and material services and repositioning custom software as pre-packaged, both resulting in the elimination of complex statements of work and legal negotiations and ultimately reducing late-stage sales cycle times by 50%+.➟ Positioned the company for remarkable success, including ~$1B acquisition by private equity in 2020. -
Director Of Business Operations | Director Of Consulting ServicesRsa Security Inc. Jun 1997 - Mar 2008Burlington, Massachusetts, UsIndustry leading cybersecurity company -- authentication, authorization, data security, encryption, GRC. Throughout my tenure with RSA Security Inc., I held increasing and varied levels of leadership roles within the Professional Services Organization, helping to build a world-class sales and delivery function for services. ➟ Contributed to both product-specific consulting as well as strategic security services. ➟ Led pre- and post-sales efforts with local and worldwide scope across multiple technologies and business units. ➟ Partnered with sales organizations to develop and deliver services that led to product sales and enhanced the value of solutions provided to customers. ➟ Ran the data security PS business with $8M+ per year in revenue. ➟ Managed the worldwide operations function, which enabled significant growth and integration of RSA processes into EMC processes after the acquisition of RSA by EMC.➟ Received multiple Sales and Marketing awards for specific measures that increased revenue and refined messaging; named Worldwide Practice Leader of the Year 2X.
Phil Biegler Skills
Phil Biegler Education Details
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Rensselaer Polytechnic InstituteComputer Science
Frequently Asked Questions about Phil Biegler
What company does Phil Biegler work for?
Phil Biegler works for Cycode | Complete Aspm
What is Phil Biegler's role at the current company?
Phil Biegler's current role is Executive Leader: Customer Success & Professional Services ➟ Driving growth, revenue, and profitability while delivering exceptional services and support to customers.
What is Phil Biegler's email address?
Phil Biegler's email address is pb****@****ems.com
What is Phil Biegler's direct phone number?
Phil Biegler's direct phone number is +138572*****
What schools did Phil Biegler attend?
Phil Biegler attended Rensselaer Polytechnic Institute.
What skills is Phil Biegler known for?
Phil Biegler has skills like Enterprise Software, Professional Services, Information Security, Pki, Identity Management, Data Security, Security, Computer Security, Solution Selling, Information Security Management, Customer Satisfaction, Vendor Management.
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