Be a sounding board for undergraduate students interested in learning about the roles and industries they're entering. Provide guidance along a variety of personal and professional development topics.

Build and lead the Key Account Management team to develop, nurture and grow SevenRooms' global partnerships with the world's largest hospitality brands. We align and adapt our service model to our clients' evolving needs and provide a world class experience that promotes greater partnership growth.

Built, grew and led a high functioning, value-first Customer Success and Experience organization whose core charter is helping the best companies and organizations in the world connect to their audiences meaningfully in an increasingly digital world. Our innovative, experience-first platform enables customers to create incredibly immersive, jaw-dropping virtual experiences.

Partnered with, advised and supported the world's largest companies and brands in their journeys towards digital transformation through a culture of experimentation.

Collaborated closely with and consulted top customers to architect how best to utilize data offerings in order to enable targeted sales outreach and better program/campaign designs.

Partnered with, supported and serviced a portfolio of enterprise clients across a variety of industries, all with growing Account-Based Marketing strategies. Utilizing an ROI model, I was able to renew and grow a $3M portfolio while engaging clients on their business challenges, goals and requirements. As a CSM, I actively collaborated cross-functionally and ensured subject matter experts were involved wherever required. As part of creating a closed feedback loop, I made sure to advocate for my clients internally with Product and Services organizations and relay suggestions on how to improve user experiences throughout our solutions.

Led a team of Client Success Managers to achieve team and organizational retention and growth goals. Taking a focused approach to account triage and prioritization, we managed over 300 customer accounts across a variety of industries. I acted as a sounding board and a point of escalation for my team on customer issues when necessary. I was also involved in ideation and implementation of strategic initiatives meant to improve retention and growth.

As an individual contributor, my job was to uncover and understand clients' communications, media relations, marketing and PR objectives. Employing a consultative approach, I would share how Meltwater's best-in-class media intelligence offering could help achieve goals and alleviate inefficiencies within customers' current workflows. My approach was to continually drive home the value proposition of Meltwater to maximize ROI and ensure customers experienced value-added service throughout the lifecycle of each relationship. Nirvana as a Customer Account Manager was to over-deliver on value to where retention and growth were no-brainers.

Assisted in providing solutions to service the corporate finance needs of privately held, entrepreneur driven businesses in the middle market between $10 million and $350 million in enterprise value. Services include M&A (sell-side & buy-side), capital raising, recapitalizations, and ESOP solutions.

Finance - Risk Management

Finance - Risk Management