Senior Director, Account Management
Current
Jan 2024 - Present
AeroLeads people directory · profile
Phil Chang Email & Phone Number
Senior Director, Account Management @ FranConnect | Revenue & Customer Success Leader | Remote & Hybrid Teams | Proud Girl Dad
at
FranConnect
1 work email found
@eden.rutgers.edu
3 phones found area 845 and 415
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Account Management @ FranConnect | Revenue & Customer Success Leader | Remote & Hybrid Teams | Proud Girl Dad
Location
United States
Who is Phil Chang? Overview
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Quick answer
Phil Chang is listed as Senior Director, Account Management @ FranConnect | Revenue & Customer Success Leader | Remote & Hybrid Teams | Proud Girl Dad at FranConnect, based in United States. AeroLeads shows a work email signal at eden.rutgers.edu, phone signal with area code 845, 415, and a matched LinkedIn profile for Phil Chang.
Phil Chang previously worked as Senior Director, Account Management at Franconnect and Alumni Member & Student Mentor at Rutgers University. Phil Chang holds Bsc, Economics, Marketing from Rutgers Business School - New Brunswick.
Company email context
Email format at FranConnect
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{first_initial}{last}@eden.rutgers.edu
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AeroLeads found 1 current-domain work email signal for Phil Chang. Compare company email patterns before reaching out.
Profile bio
About Phil Chang
A seasoned and client-driven Customer Success & Sales professional with a diverse background and a wide breadth of client-facing experience. I've helped some of the world's largest companies and leading brands drive meaningful business outcomes through data-driven strategies and innovative change management. Most recently have built Key Account Management, Customer Success & Experience and Professional Services teams to serve complex global organizations. ———Never settle for what's stationary, confront risk with courage, and remember to pay it forward. Always stay challenged.
Listed skills include Risk Management, Financial Analysis, Microsoft Office, Microsoft Excel, and 32 others.
Current workplace
Phil Chang's current company
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16 roles
Phil Chang work experience
A career timeline built from the work history available for this profile.
Alumni Member & Student Mentor
Current
Rutgers University
Be a sounding board for undergraduate students interested in learning about the roles and industries they're entering. Provide guidance along a variety of personal and professional development topics.
Jan 2017 - Present
Global Director Of Key Account Management
Build and lead the Key Account Management team to develop, nurture and grow SevenRooms' global partnerships with the world's largest hospitality brands. We align and adapt our service model to our clients' evolving needs and provide a world class experience that promotes greater partnership growth.
Jan 2023 - Nov 2023
Head Of Customer Success & Experience
Built, grew and led a high functioning, value-first Customer Success and Experience organization whose core charter is helping the best companies and organizations in the world connect to their audiences meaningfully in an increasingly digital world. Our innovative, experience-first platform enables customers to create incredibly immersive, jaw-dropping virtual experiences.
Mar 2021 - Jun 2022
Strategic Customer Success Manager
Partnered with, advised and supported the world's largest companies and brands in their journeys towards digital transformation through a culture of experimentation.
May 2019 - Mar 2021
Principal Customer Success Manager (Player-Coach)
Aug 2018 - Apr 2019
Sr. Customer Success Manager
Collaborated closely with and consulted top customers to architect how best to utilize data offerings in order to enable targeted sales outreach and better program/campaign designs.
Feb 2018 - Jul 2018
Enterprise Customer Success Manager
Partnered with, supported and serviced a portfolio of enterprise clients across a variety of industries, all with growing Account-Based Marketing strategies. Utilizing an ROI model, I was able to renew and grow a $3M portfolio while engaging clients on their business challenges, goals and requirements. As a CSM, I actively collaborated cross-functionally and ensured subject matter experts were involved wherever required. As part of creating a closed feedback loop, I made sure to advocate for my clients internally with Product and Services organizations and relay suggestions on how to improve user experiences throughout our solutions.
Oct 2016 - Jan 2018
Sr. Manager, Client Success
Led a team of Client Success Managers to achieve team and organizational retention and growth goals. Taking a focused approach to account triage and prioritization, we managed over 300 customer accounts across a variety of industries. I acted as a sounding board and a point of escalation for my team on customer issues when necessary. I was also involved in ideation and implementation of strategic initiatives meant to improve retention and growth.
Mar 2016 - Oct 2016
Client Success Account Manager
As an individual contributor, my job was to uncover and understand clients' communications, media relations, marketing and PR objectives. Employing a consultative approach, I would share how Meltwater's best-in-class media intelligence offering could help achieve goals and alleviate inefficiencies within customers' current workflows. My approach was to continually drive home the value proposition of Meltwater to maximize ROI and ensure customers experienced value-added service throughout the lifecycle of each relationship. Nirvana as a Customer Account Manager was to over-deliver on value to where retention and growth were no-brainers.
Apr 2015 - Mar 2016
Associate - Private Sales, Mergers & Acquisitions
Assisted in providing solutions to service the corporate finance needs of privately held, entrepreneur driven businesses in the middle market between $10 million and $350 million in enterprise value. Services include M&A (sell-side & buy-side), capital raising, recapitalizations, and ESOP solutions.
Feb 2013 - Apr 2015
Analyst - Private Sales, Mergers & Acquisitions
Apr 2012 - Feb 2013
Analyst - Enterprise Client Coverage
Jul 2011 - Apr 2012
Jun 2010 - Aug 2010
Jun 2009 - Aug 2009
Finance Co-Op
May 2008 - Jun 2009
1 education record
Phil Chang education
-
Rutgers Business School - New Brunswick
FAQ
Frequently asked questions about Phil Chang
Quick answers generated from the profile data available on this page.
What company does Phil Chang work for?
Phil Chang works for FranConnect.
What is Phil Chang's role at FranConnect?
Phil Chang is listed as Senior Director, Account Management @ FranConnect | Revenue & Customer Success Leader | Remote & Hybrid Teams | Proud Girl Dad at FranConnect.
What is Phil Chang's email address?
AeroLeads has found 1 work email signal at @eden.rutgers.edu for Phil Chang at FranConnect.
What is Phil Chang's phone number?
AeroLeads has found 3 phone signal(s) with area code 845, 415 for Phil Chang at FranConnect.
Where is Phil Chang based?
Phil Chang is based in United States while working with FranConnect.
What companies has Phil Chang worked for?
Phil Chang has worked for Franconnect, Rutgers University, Sevenrooms, Welcome, and Optimizely.
How can I contact Phil Chang?
You can use AeroLeads to view verified contact signals for Phil Chang at FranConnect, including work email, phone, and LinkedIn data when available.
What schools did Phil Chang attend?
Phil Chang holds Bsc, Economics, Marketing from Rutgers Business School - New Brunswick.
What skills is Phil Chang known for?
Phil Chang is listed with skills including Risk Management, Financial Analysis, Microsoft Office, Microsoft Excel, Customer Service, Finance, Investment Banking, and Capital Iq.
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