Phil Cracknell Email & Phone Number

* Client service* Helpdesk operation* Technical troubleshooting* Systems administration* Application packagingAccomplishments:Taking on an increased responsibility for various business systems and developing higher level expertise in areas required by the business.Involved in progressing and enhancing business policies and procedures, through feedback and idea contributions, as part of continual service improvement.

* Sales and liaison* Customer technical support* Computer builds and troubleshooting* Stock receiving and warehousing* Debtor and creditor account managementAccomplishments: Providing a personalised customer service experience to business' around the state, including the acquisition of new customers.Involved in the company becoming the authorised state distributor for Brother International Australia. This involved the set-up of a demonstration room, and assisting with the management of ongoing events to promote the partnership and products to our resellers.

* Servicing and repairs* On-site support and training (home and business users)* Insurance reportsAccomplishments: Creation of an internal wiki for common problems and business procedures.Researching and recommending alternative suppliers for hardware stock items, resulting in a more reliable product being sold to customers and a vast reduction in return rates.

* Helpdesk operation* Technical support* Hardware and software troubleshooting* Remote computer systems support* Account management* Client service* Creation and maintenance of technical and user documentation* Project managementAccomplishments: In charge of a major computer rollout project. Determined project scope and outcomes with stakeholders and successfully completed all project tasks on time. Managed a team in the delivery of Information Technology support services. Solved unforeseen issues that occurred within the scope of the project quickly and efficiently.Provided remote and on-site support of the highest quality to an extensive number of sites around the state.

* Providing client support and solutions* Application design* Data processing* Running and maintenance of various printing machines

* Assist in the preparation and dismantling of sound and lighting equipment* Loading, unloading and transportation of equipment* Applying knowledge of occupational health & safety issues including safe lifting practices

Department Of Primary Industries, Parks, Water And Environment (Dpipwe)

Bc Learning Solutions Pty Ltd

Driver Improvement Consultancy Pty Ltd[

The Hutchins School

Car (Manual), Motorbike