Phil Croughan-Lewis Email & Phone Number

Llandudno, Gb

• Lead and manage a ICT/Clinical Application portfolio of systems, ensuring all projects and system developments align with the strategic objectives of the Department and Health Board.• Oversee the management of multiple complex IT development and change projects using PRINCE 2 and Change Management methodologies to ensure timely and effective delivery.• Provide comprehensive contract management for third-party software, ensuring compliance with cybersecurity, information governance… Show more • Lead and manage a ICT/Clinical Application portfolio of systems, ensuring all projects and system developments align with the strategic objectives of the Department and Health Board.• Oversee the management of multiple complex IT development and change projects using PRINCE 2 and Change Management methodologies to ensure timely and effective delivery.• Provide comprehensive contract management for third-party software, ensuring compliance with cybersecurity, information governance standards and value for money.• Conduct research on new technological advancements and suppliers to enhance ICT solutions and support within the Health Board.• Line manage and develop team members, including appraisals, recruitment, and professional development, fostering a supportive and health-conscious work environment.• Collaborate with stakeholders to develop detailed functional specifications for clinical applications, and actively participate in procurement activities to ensure alignment with organizational needs and strategic objectives.• Ensure efficient system management across the assigned ICT/Clinical Applications portfolio, including software lifecycle management, budget management, compliance, and integration with other DDaT teams Show less

• Maintained and supported a portfolio of IT/Clinical software solutions, ensuring proper use.• Supervised the solution support team, overseeing daily operations, recruitment, and staff management.• Developed and implemented policies and procedures for effective clinical informatics solutions across the organization.• Provided specialist advice on clinical systems, contributing to national and local ICT initiatives.• Designed and delivered training programs for business and… Show more • Maintained and supported a portfolio of IT/Clinical software solutions, ensuring proper use.• Supervised the solution support team, overseeing daily operations, recruitment, and staff management.• Developed and implemented policies and procedures for effective clinical informatics solutions across the organization.• Provided specialist advice on clinical systems, contributing to national and local ICT initiatives.• Designed and delivered training programs for business and clinical systems, including e-learning resources and user guides.• Conducted research and development to support and enhance clinical solutions, ensured adherence to best practices and health and safety standard Show less

North Wales

• Was responsible for the management, maintenance, testing and user support of a portfolio of software solutions (including both clinical and none clinical systems).• Health board wide clinical systems training lead which included designing course structures, lessons and assessments for face to face, online and e-Learning training styles• Had responsibility for the line management of Support Officers and Senior Support Officers including sickness absence, annual leave and personal… Show more • Was responsible for the management, maintenance, testing and user support of a portfolio of software solutions (including both clinical and none clinical systems).• Health board wide clinical systems training lead which included designing course structures, lessons and assessments for face to face, online and e-Learning training styles• Had responsibility for the line management of Support Officers and Senior Support Officers including sickness absence, annual leave and personal development reviews.• Analyzed and advised on operational changes and/or problems and advised on the most appropriate software solutions (using project and change methodologies)• Assisted in the development of Informatics policies, procedures and practices for local and national solutions and systems including the creation of departmental polices and Standard Operating procedures (SOPs)• Provided clinical solution development advice, interpretation and resolution of complex concepts and problems and advised on operational changes and/or problems (using both project and change methodologies)• Assisted in the management and investigations of reported incidents to the team using the Datix system. Develop action plans and respond to all incidents within the operational guidelines and liaised with both national and local teams. Show less

North Wales

• Provided management for work packages (e.g. training) of assigned projects and support the management of more complex or sensitive projects by managing or assisting with work-streams on behalf of more senior programme staff. • Line managed junior project staff.• Supported, facilitated and monitored the progress of a project, service improvement or change and report progress and issues to more senior staff. • Provided full support, training and guidance to other project… Show more • Provided management for work packages (e.g. training) of assigned projects and support the management of more complex or sensitive projects by managing or assisting with work-streams on behalf of more senior programme staff. • Line managed junior project staff.• Supported, facilitated and monitored the progress of a project, service improvement or change and report progress and issues to more senior staff. • Provided full support, training and guidance to other project, operational support staff and the wider BCU community. • Ensured that policies and procedures required for projects are developed/implemented and that programme policies are adhered to. • Kept up to date with legislation and functional changes within the private sector and the NHS. Show less

Home Based

• Had responsibility for performing the delivery of client training activities on a regular basis as part of the overall Acute Business Unit deployment methodology including delivery of internal and external courses (project team training, train the trainer & System Management).• Had responsibility for creating/maintaining courses and lesson plans.• Worked with Technical Writers to develop and enhance new and existing user guides for the Medway system and prepare and maintain training… Show more • Had responsibility for performing the delivery of client training activities on a regular basis as part of the overall Acute Business Unit deployment methodology including delivery of internal and external courses (project team training, train the trainer & System Management).• Had responsibility for creating/maintaining courses and lesson plans.• Worked with Technical Writers to develop and enhance new and existing user guides for the Medway system and prepare and maintain training documentation to support Product Training.• Worked as Training lead between System C and the client, taking ownership of the training workstream.• Evaluated and monitored training both internally and externally.• Had responsibility for raising potential risks/issues through the project manager and workstream manager.• Kept up to date with legislation and functional changes within the private sector and the NHS. Show less

Liverpool, United Kingdom

• Delivered EPMA (Electronic Prescribing and Medicine Administration), Blood tracking, Winscribe, ICE (Integrated Clinical Environment) and PACS training to end users within the Trust and had a working knowledge of CSC’s iPM.• Workied as an integral part of the project team to understand the training requirements. • Prepared training documentation and other associated materials to support the delivery including creating and updating Session/Lesson plans.• Designed, delivered and… Show more • Delivered EPMA (Electronic Prescribing and Medicine Administration), Blood tracking, Winscribe, ICE (Integrated Clinical Environment) and PACS training to end users within the Trust and had a working knowledge of CSC’s iPM.• Workied as an integral part of the project team to understand the training requirements. • Prepared training documentation and other associated materials to support the delivery including creating and updating Session/Lesson plans.• Designed, delivered and evaluated training on a daily basis to enable staff to effectively use hospital system software, office automation and on-line learning software.• Evaluated and monitored training, refresher and awareness courses, including post-training departmental / ward competence-monitoring visits• Assessed user levels of competence.• Provided handholding support with EPMA go live wards.• Designed, created and adviced on e-Learning using Adobe Captivate 6 Show less

North Wales

• Delivered SoelHealth and basic IT skills training.• Prepared training documentation and other associated materials to support the delivery including creating and updating Session/Lesson plans.• Administered the dental clinical record system SoelHealth. • Created and prepared ad hoc, monthly and annual reports for the Trust and Welsh Assembly Government using Microsoft SSRS and Excel.• Created and maintained systems to capture specialist activity data and advised on the… Show more • Delivered SoelHealth and basic IT skills training.• Prepared training documentation and other associated materials to support the delivery including creating and updating Session/Lesson plans.• Administered the dental clinical record system SoelHealth. • Created and prepared ad hoc, monthly and annual reports for the Trust and Welsh Assembly Government using Microsoft SSRS and Excel.• Created and maintained systems to capture specialist activity data and advised on the development and improvement of information systems. • Deputized for the service development and improvement manager in his absence. Show less

North Wales

• Delivered training of the iSoft Patient Administration System (including pathology request and reporting module Order Comms) and Microsoft Office Suite.• Ensured that end users were fully competent in the use of trust systems. • Acted as point of contact for all PAS related training issues and problems.• Developed and created handouts and lesson plans for all training sessions. • Assisted in the project/implementation of the new clinical information system to the trust’s… Show more • Delivered training of the iSoft Patient Administration System (including pathology request and reporting module Order Comms) and Microsoft Office Suite.• Ensured that end users were fully competent in the use of trust systems. • Acted as point of contact for all PAS related training issues and problems.• Developed and created handouts and lesson plans for all training sessions. • Assisted in the project/implementation of the new clinical information system to the trust’s Mental Health and Community directorates ensuring that all staff were fully trained in both basic computer skills and the new system. Show less

• Involved in all departmental projects including procurement of 2 department specific healthcare systems.• Order stationary and medical consumables for the departments, keeping up-to-date and accurate records of all medical consumables purchased and adhering to trust financial policies and procedures.• Mentored and trained all new clinic clerks to the department/directoratet.

• Liaised with IT and with senior managers of pathology services to requested blood tests for patients prior to clinic attendance.• Created robust pathways and guidance to ensure patient’s blood tests were carried out prior to their clinic attendance.• Created patient literature for the new pre clinic testing packs.

• Registered new referral and booked outpatient appointments for the department.• Prepared case notes for patient’s clinic attendance.• Provided reception cover for department clinics.

• Covered all clinic clerks for all the departments within the directorate for adult medicine. • Registered new referral and booked outpatient appointments for the department.• Prepared case notes for patient’s clinic attendance.

Diploma, Business Administration And Management, General, Level 3 Diploma In Management - Pass

Award, Teacher Education And Professional Development, Level 3 Award In Preparing To Teach In The Lifelong Learning Sector - Pass

Diploma, Secretarial Science - Medical, Amspar Advanced Diploma - Pass

Gcse, Gcse'S, A Level'S And Nvq