Phil Dupont Email & Phone Number

Seaview, Wa, Us

Establishing a new STEM program at part of learning to live with my disability differently. The community here gave me my life back, the least I can do is give a little of myself when my disability will let me.

Chicago, Il, Us

Retired by circumstancesLearning to slow down enough to be healthy, but not so slow the kids eat me.

Baltimore, Md, Us

Motorcycle Accident --> Denial/Anger --> Thoracic (Spinal) Nerve Ablation --> Complications --> Loss of Function --> Bargaining/Anger --> Spinal Nerve Simulator Implant --> Acceptance --> Tribe Disconnection --> Depression/Anger

Lawrenceville, Georgia, Us

- Develop and implement business initiatives and profit generation solutions backed by technology- Lead projects that are both in clear alignment with the strategic goals of the business and have a strong demonstrable business impact

Lawrenceville, Georgia, Us

- Directed and performed executive and professional level activities in multiple functional areas of HR, including benefits, compensation, culture management, employee relations, recruiting, and professional development.- Administered all human resources activities ensuring compliance with all relevant laws, regulations, policies, and procedures. Served as a resource for new employees, counseling staff from executive levels to entry-level personnel.- Dramatically improved talent selection across the organization through utilization of behaviorally targeted selection interview process. Developed competency models for all full-time positions, and made decisions on compensation (base pay and incentives) to enhance business results and retention. - Designed and implemented multi-branch video conferencing solution, slashing travel expenses over 60%, improving day to day collaboration, and dramatically enhancing remote recruitment and training processes.- Represented company to answer and contest OSHA citations relating to equipment, safety, and maintenance procedures ensuring the safety of employees and reducing financial exposure by over 70%.

- Authored company policy and procedures, employee handbook, and onboarding manuals outlining payroll, vacation benefits, company regulations, and performance expectations for exempt and non-exempt employees. - Researched, developed curriculum for and conducted training covering hiring procedures, best practices, and compliance with state and federal anti-discrimination laws.- Ensured a comprehensive approach to monitor for anomalies and trends to determine potential impact to network and customer experience with the ability to determine root cause and execute effective and expedient resolutions. - Handled all new-hire, benefits, leave, termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions.- Served as the primary point of contact in relation to technical operations and engineering initiatives ensuring systems are able to respond to the demands of new technology deployment and maintained an in-depth technical knowledge of new technology.

Atlanta, Georgia, Us

- Managed the implementation and optimization of over 2600 devices in 3 markets (Anaheim, New Orleans and Philadelphia) providing WiFi service over 40 square miles.- Directly managed, trained and mentored staff of 6 wireless network engineers to optimize and support the network.- Defined the acceptance testing process and network performance standards for all networks.- Responsible for coordinating with the architecture, corporate networking, implementation, network operation and monitoring teams to support both residential and business service operations that involve wireless mesh and backhaul networking elements.

Atlanta, Georgia, Us

- Five years experience building high-quality development teams and integrating them to support business goals and strategies.- Three years experience in senior technical management, including involvement in product development, business development, strategic planning.- Researched, developed and created team handbook outlining team expectations, policy clarifications, and a team merit system, increasing overall call handling efficiency over 38%.- Implemented processes to monitor team members, redesigned incentive program, and worked with the individual technicians to develop strategies that increased overall efficiency over 34%.- Fashioned Supervisor Tools; the one stop shop for all of a Supervisor’s needs to assist other Supervisors with administering their own teams more effectively and efficiently.- Developed an I*net (Inter/Intra/Extranet) strategy that supported the business plan and coordinated across business and technical teams to ensure all I*net projects meet strategic objectives.- Assumed responsibility for the performance of the web sites, including solving a wide range of systems interoperability and content-related customer satisfaction issues that may exist.- Developed web sites and integrated them into existing business systems; a key player in managing the definition and development of network-based CTI business applications for a population of over 3500 agents across 17 locations.- Managed over 45 successful I*net web development projects from inception to successful implementation per year

- Resolved customer issues using problem-solving skills in accordance with company policy.- Ensured customer satisfaction by handling setup/usage questions about Apple products via telephone correspondence.- Addressed questions and problems that usually focus on specific product segments, addressing both software and hardware issues.

Miami, Florida, Us

- Extensive work with customers to resolve discrepancies with products ordered by their companies.- Trained employees in the daily operation of the department.- Developed a new inventory system to monitor of sensitive products including laptops and computer memory.- Managed time and manpower to meet company goals.

- Created, edited, and distributed press releases to the major newspapers for digestion into the local and national news.- Sustained a file of platform interests to track their progress in the local and national news.

- Responded to constituent letters, providing them with appropriate information in accordance to Gray Davis’s platform philosophies.- Created, edited, and distributed press releases to the major newspapers, and publishers for digestion into the local and national news.- Preformed general maintenance of office computer hardware and software.

Psychology

Psychology & Human Resources