Phildah Lekalakala Email and Phone Number
A focused and motivated individual who aims to utilise my skills, education, training and experience in order to be productive in my career and whatever role I am tasked with. I have completed my Bachelor of Commerce in Economics and Risk Management as well as a Postgraduate Certificate in Education, Majoring in Accounting and Economics. I have over ten years’ experience the banking sector, experience in bank operations as well as leadership, risk management, fraud awareness and teller operations, The last seven years in a supervisory/management role, my current role being a Branch Manager at Capitec Bank. I bring sound knowledge of bank’s laid-down policies and procedures including regulatory acts such as National Credit Act, Companies Act and Consumer Protection Act, Labor related legislation such as the BCEA. Led the branch to rank amongst the top 20 performing branches in team awards pay-outs within the first quarter of appointment as branch manager and continue to consistently perform and maintain quarterly team awards. I pride myself in being reliable, having an ability to work well under pressure, as well as impeccable time management skills. My area of expertise include:• Team Leadership and Management• Data Analytics• Consultancy• Operations Management• Financial Risk Management• Budget Management and Metrics• Sales and New Business Development• Recruitment, People Management, and Performance • Coaching, Training and Development• High Performance and Fast-Paced Environment• SLA and Customer Retention Management• Ethics, Compliance, and Corporate Governance
Capitec
View- Website:
- capitecbank.co.za
- Employees:
- 10424
-
Branch ManagerCapitec May 2023 - PresentResponsibilities: • Successfully completed and awarded certificate in Capitec Business Analysis Program, level 1 in June 2023; • Supervise human resources functions including induction and orientation and equip staff by providing appropriate on-the-job training, coaching and regular performance feedback for 8 staff members; • Creating a supportive climate through motivating, inspiring and managing performance efficiently; • Providing service excellence through capacity utilisation not exceeding 15min SLA and escalating potential staff shortages; • Ensuring branch sustains profitability and 30% year on year primary banking growth; • Build a culture of discipline and unison by constantly honouring the business values and standards through demonstrating the behaviour;• Usage of Sage self-service, SAP Fiori and Success factor to ensure swift operation of branch human resource, maintenance as well as performance functions. -
Assistant Branch ManagerCapitec Bank Oct 2018 - Apr 2023Bela Bela South AfricaResponsibilities: • Awarded a certificate of best execution of Regional Learning Project in 2019 across 8 branches;• Steered the branch to receive certificate of most funeral cover issued and collection in financial year 2019/2020 Capitec Nationally;• Supported the Branch Manager in coordinating and ensuring efficient operational functioning of the branch, maintaining client service excellence, coordinating marketing and sales initiatives achieving sales of consistent R2 million monthly;• Administered human resource functions including induction and orientation and equip staff by providing appropriate on the job training, coaching and regular performance feedback to 10 staff members;• Built optimally functioning, high performance teams through the relevant and approved people plan for operations;• Certified that customers’ needs are explored and understood by conducting needs analysis, while engaging the client to ensure all clients’ needs are met and recommendations made regarding further relevant Capitec Bank offerings to retain and grow clients at a 50%+ rate monthly;• Effectively resolved client concerns and queries efficiently in a timely and professional manner while adhering to the 48hrs SLA. -
Service ConsultantCapitec Bank Jul 2014 - Oct 2018MokopaneResponsibilities: • High improved customer service experience by responding to issues that are raised, and guarantee customer feedback is displayed accordingly within the 48hrs or 7 days SLA;• Generated business leads through cold calling, presentation, networking with other business institutions;• Participated in consumer education initiatives to educate clients on products/services offerings and build relationships;• Maintained a contact list and daily confirmed to follow up 10 clients and secure 3 new clients daily to continue cultivating relationships and advise on new products;• Ensured that monthly and quarterly budgets are reached and exceeded, thus continuously received a solid above 275 performance appraisal quarterly and yearly.
Phildah Lekalakala Skills
Phildah Lekalakala Education Details
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Sasbo Bank SetData Analytics Program -
Bank SetaBanking -
Economics And Accounting -
Economics And Risk Management -
Hoerskool WarmbadMatric
Frequently Asked Questions about Phildah Lekalakala
What company does Phildah Lekalakala work for?
Phildah Lekalakala works for Capitec
What is Phildah Lekalakala's role at the current company?
Phildah Lekalakala's current role is Branch Manager at Capitec | Bcom Economics and Risk Management | Banking | Analyst.
What schools did Phildah Lekalakala attend?
Phildah Lekalakala attended Sasbo Bank Set, Bank Seta, North-West University / Noordwes-Universiteit, North-West University/noordwes-Universiteit, Hoerskool Warmbad.
What skills is Phildah Lekalakala known for?
Phildah Lekalakala has skills like Banking, Customer Service, Microsoft Office, Retail Banking, Credit, Sales, Loans, Team Leadership, Credit Analysis.
Who are Phildah Lekalakala's colleagues?
Phildah Lekalakala's colleagues are Sonwabile Rorwana, Bongekile Mdima, Thoko Qomiyana, Mathoby Sanele, Kim Chikwata, Grant Booysen, Azola Mjikwa.
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