Philip D Durrant Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

2023 Recipient of the "One Degree Award" for Florida."One Degree Award is an annual award given to one team member from each region who always goes above and beyond and strives to make a difference. To many, the difference between winning and losing is significant, but the margin of difference is often just a split second, a few feet, or even just One Degree."

Boca Grande, Florida, United States

The Gasparilla Inn & Club is a classic “old Florida” resort located on Gasparilla Island on the Gulf of Mexico. An Historic Hotel of America Landmark Inn serving discerning guests since 1913, the resort offers 142 luxurious accommodations and a host of fun and appealing activities for families, couples, and groups that enjoy “Florida as it was meant to be.”

Boca Grande, Florida, United States

As the Operations Manager I provided direct oversight of the Operations department including the Front Office, Housekeeping, & Maintenance.

Boca Grande, Florida, United States

Disney'S Polynesian Village Resort

o lead the housekeeping and custodial team for a AAA Four Diamond rated resort with over 900 rooms and villaso Coached, developed, and mentored over 150 frontline Cast Members o Partnered with the front desk on a constant basis to ensure a seamless and overall excellent guest experience o Revised our recycling program based on results from audits and increased our participation rate by 90%

Disney'S Animal Kingdom Lodge And Disney'S Saratoga Springs Resort And Spa

The beginning of my Walt Disney World career started with a 6 month managerial internship at Animal kingdom Lodge. In addition to working as a full-time Front Office Leader, I completed an 8 week training course on Operations Leadership.I went on to continue working in my role at Animal Kingdom lodge in addition to Saratoga Springs Resort and Spa.o Lead the front office operation for a AAA Four Diamond rated resort with over 1600 rooms followed by a Disney Vacation Club Resort with just over 1300 studios and villas.o Coached, developed, and mentored around 300 frontline cast members over the two properties o Took ownership of and resolved complex situations daily by partnering with multiple lines of business to ensure excellent guest serviceo Personal responsibilities included leading our cast training efforts, guest arrival experience, runner team, advocating Disney Look, and keeping our operation environmentally friendly as a member of the green team

Harrah'S Resort, Atlantic City, Nj

During my time with Caesars Entertainment Corporation I completed my internship requirement for the capstone course of my Bachelor's Degree. During that internship I created and implemented a tracking system to find variances between housekeeping inspections and guest ratings. When applying the gathered information to the way we inspected our team improved our overall guest experience ratings in regards to cleanliness.

Bachelor'S Degree, Hospitality And Tourism Management

Recipient of Excellence in Academics Scholarship, Dean's List recipient

Associate Of Arts And Sciences, Hospitality Management

President's list and Dean's list recipient. Graduated with high honors.