Philemon Kim Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• Facilitated guest interactions and managed various table games such as blackjack, baccarat, roulette, craps, and pai gow poker for optimal guest satisfaction
• Utilized the player tracking program Bravo PitWatch to enhance player ratings and manage markers (line of credit), leading to improved customer satisfaction
• Enhance guest engagement while proficiently dealing blackjack, baccarat, roulette, craps, and pai gai poker games with speed and accuracy

Las Vegas, Nevada, United States

• Orchestrated day-to-day operations at both Harrah's Las Vegas and The LINQ
• Implemented cross-functional teamwork strategies for seamless collaboration across departments
• Directed the field trial team for the Hybrid ETG Aruze Roll to Win (Craps) game demonstrating project management and stakeholder engagement skills○ Assisted 4 other properties with training and launch in LV market and.
• Launched and led a project to align table games settings comprised of table games management in the LV market○ Liaison to collaborate with the corporate analytics team in standardizing the house edge across LV market
• Coordinated table relocations with multiple departments and introduction of new table games to optimize gaming floor operations, enhance player engagement, and encourage retention
• Learned to use Oracle HCM for procurement

Las Vegas, Nevada

• Ensured game security, enforced service standards, and conducted employee training on new games and responsibilities
• Played a pivotal role in the successful launch of the LnW progressive jackpot system, ○ Increased revenue and significantly enhanced customer engagement while establishing a competitive advantage
• Became lead in implementing gaming operations software, Tangam, for the property to monitor labor and game utilization to improve operational efficiency
• Learned to use and navigate Oracle HCM proficiently for staff management and training
• Cooperated with surveillance teams, reviewing reports, and gaining experience in surveillance systems to enhance review processes and foster better communication and assistance
• Achieved the prestigious Caesars Award of Excellence for Leadership in 2019 through successful leadership of high-impact projects

Las Vegas, Nevada

• Monitored systems pertaining to Title 31 in adherence to regulatory compliance
• Adjusted table limits and labor levels to optimize business operations
• Organized employee training classes, edited operating procedures, and created training material for new games
• Certified as a Responsible Gaming Ambassador to ensure all guests gamble responsibly
• Founded and edited the property's newsletter, The Dapper Digest, for weekly department communications

Reno, Nevada Area

Casino Supv - Interacting with guests while overlooking live games and dealers for accuracy and lack of errors while carrying on their duties; player tracking on CMS, TouchID, and TableManager; taking care of other supervisorial duties such as reports, disciplines, and appraisals; helped teach several dealing schools.Hospitality Supv. - Interacting with.

Interacting with guests while overlooking live games and dealers for accuracy and lack of errors while carrying on their duties; player tracking on CMS, TouchID, and TableManager; taking care of other supervisorial duties such as reports, disciplines, and appraisals; helped teach several dealing schools.

Interact with customers while dealing a fast, flawless, accurate, and protected game.Games dealt but not limited to – Blackjack, Baccarat, Roulette, Craps, Pai Gow Poker, Pai Gow Tiles, and Carnival games.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Molecular Biology

Activities and Societies: Asian American Student Association, Student Oreintation Servies Minor in Chemistry