Philena Hamilton Email & Phone Number

North Port, Fl, Us

Fort Myers, Fl

➤ Initially came onboard as a Billing Specialist in 2004 to then being promoted to Service Coordinator in 2008 and advancing to Scheduling Manager in 2012 and to Regional Customer Service Manager in 2016.➤ Driving implementations including service delivery and overseeing 12 Customer Service Representatives who support clients during delivery/installation while providing pro-active communication to stakeholders and operational leadership.➤ Building and leveraging a customer success team specializing in business support, reporting, delivery quality, processes, and tools while fostering a community of accountability, and innovation as well as defining team performance metrics.➤ Designing, documenting, and launching best practices around new products or industry developments, defining clear KPIs, continually communicating with Project Managers, and promoting consistencies to maximize efficiencies.➤ Managing procurement of all raw materials and ensuring projects are completed safely in a timely manner, and overseeing the department budget to ensure labor hours and material costs are within project guidelines.➤ Leading plan development and execution of new generation construction projects to fulfill requirements while managing costs, schedules, resource allocation, and technical adequacy to ensure projects are completed in cost effective manner.➤ Overseeing day-to-day activities associated with planning, design, engineering, environmental, licensing, permitting, procurement, construction and start-up to ensure timely completion within the scheduled and budgetary constraints.➤ Monitoring and recommending changes for improvement while overseeing the development of programs, associated analysis and specifications.➤ Measuring quality of work within time and budget constraints to meet client requirements resulting in less rework, less manager involvement, fewer escalations, improved business unit feedback, and improved customer satisfaction.