Portfolio Executive specialising in; culture, change, transformation, customer experience and communication engagements.A hands-on practitioner, Phil understands the theory and knows how to make it work in the real world. He is particularly adept at translating board strategies into practical solutions that will be embraced and implemented by those working at the sharp end.Prior to his portfolio career Phil was Director of Learning & Development (L&D) at Huntswood, a specialist resourcing and board-level consultancy firm in compliance, culture, governance and complaints. Learning & Development consultancy engagements included work for Barclaycard, Tesco Bank, GSK, Metrobank, Allianz, RBS, Qatar Airways, Homeserve, BNP Paribas and Lloyds Banking Group.Before joining Huntswood Phil was Commercial Director for international marketing services specialist dunnhumby, famous for launching the Clubcard into Tesco. Prior to dunnhumby Phil was a Board and Executive Director at Managing the Service Business (MSB), customer service and change management specialists. His role included helping to set MSB’s strategic direction as well as taking responsibility for the design and implementation of high-value national and global client projects. Work with C-suite executives involved the development and implementation of transformation, culture, communication, customer experience and employee engagement strategies . Phil’s early career was eleven years at British Airways, as an internal consultant and communications specialist on the airline’s internationally acclaimed culture change programme – “Putting the Customer First” which is where he started his career-long work in the power of communication to achieve successful change across organisations.
Listed skills include Change Management, Employee Engagement, Management, Financial Services, and 46 others.
