Phil F. Email & Phone Number

London, England, United Kingdom

Overseeing the increasing intersection between office facilities and the IT systems that drive them. Providing maintenance and systems performance activities, both in office and remote, in addition to supporting the Infrastructure team with Level 1 and Level 2 tech support.

London, England, United Kingdom

Basildon

Providing 2nd Line support to a variety of sectors. Duties include:- Ensure remote/VPN access are in place (due to Covid and users working from home)- Liaising with vendors for failing/failed server hardware (HP/Dell), installing/updating 3rd party software (e.g. Sage, CCH)- Checking possible compromised email accounts- Diagnosing LAN/WAN issues- Experience includes Cherwell, Bomgar/Beyond Trust Remote Support, SonicWall.

Billericay

Providing 2nd Line support to clients in the finance, hospitality, law, insurance, construction and other sectors. This includes issues that are both re-active and pro-active which includes (but not limited to) the following:- Ensuring onsite/offsite backup solutions are in place and up to date (Veeam Backup & Replication/Endpoint, Symantec, Windows Backup, Mozy)- Anti-Virus solutions are in place or migrated if needed (Bitdefender, ESET, Symantec)- Liaising with 3rd parties and vendors with software or hardware issues including server warranty support (e.g. Dell, HP, Microsoft)- Configuring/updating WatchGuard firewalls- Managing virtual servers (VMware, ESXi)- Managing office moves- DNS/Domain updates/migrations- Experience includes Autotask, Datto, Microsoft Dynamics, WatchGuard, Synology, Office 365, Mimecast, PRTG, as well as lots of other software/hardware.

Shoeburyness

Onecom acquires Evolve, continuing 2nd Line IT support role.

Shoeburyness

2nd Line Support, responsible for providing remote and onsite support for client desktops, servers and network infrastructures. Managing internal IT support across 4 Evolve offices in the UK.Experience and knowledge includes:- Microsoft Office suite - 2007 to Office 365- Microsoft Windows Server 2003-2012 administration- Microsoft Active Directory- Cloud solutions including SharePoint/OneDrive, Egnyte- LogMeIn, RDP, LabTech, Teamviewer, VMware- Managing and updating Anti-Virus

Southend On Sea, United Kingdom

Technical support expands to include supporting wholesale and reseller customers. Providing a single point of contact for customers ensuring faults are resolved (and escalated if necessary) within strict SLAs.With the restructuring of the call center, I had provided technical training and support documentation to my colleagues in the new office.

Southend On Sea, United Kingdom

Continuing to provide technical support to customers but now under Vodafone which acquired the company from July 2012.

Uk

Still working with the Demon Internet brand as well as Cable & Wireless services, my role had expanded to support more services and monitoring including (and not limited to) the following:ADSL/PADSL/SDSLLeased LinesCPS/IDA/WLR/SwitchWeb Hosting and DNS servicesNetwork and service monitoring (24hrs)Support via Phone/Email/Fax/Live text chatFault ManagementRouter support (Cisco, Thomson/Speedtouch, Netopia, Netpilot)

Uk

Promoted to the Business Support Unit in Demon Internet. This role was supplying technical support for small businesses which included services like ADSL, Leased Lines, Web Hosting, Server Hosting, and service outage monitoring. I continued this role with the company as it went through acquisitions by Scottish Telecom (1998), THUS PLC (1999), Cable & Wirlress (2008).Role also included working shift patterns (24/7 operation) and also as acting escalation point for out of hour contact (2nd line support and acting shift leader).

Uk

First point of contact for technical support for analog dial up services and also when ADSL was introduced as a broadband service in the UK. Job role required 24 hour support so I was very adaptable for shift patterns which included weekends and overnight.