Philip Hill Email & Phone Number

Portugal

Denver, Colorado, United States

Greater Seattle Area;

• Direct call center operations and customer service for national consulting firm providing consultative and financial management for participant directed programs. Develop and execute operational, business growth and.
• Evaluate processes to identify and rectify discrepancies and areas of potential risk; generate gap analysis, develop and implement mitigation plans and track improvement initiatives, ensuring continued training to.
• Lead cross-functional teams to develop and implement improved processes and enhanced communications; train and mentor staff to ensure maximum productivity and retention of most qualified talent.
• Collaborate with leadership to develop and translate improvement strategies into actionable plans; lead teams to implement initiatives that facilitate growth and promote financial sustainability.
• Created assessment criteria and methodologies required to meet standards and performance requirements.

Greater Denver Area

• Enabled optimal employee performance and outstanding business results by directing operations for multiple areas of Shared Services including service center and talent acquisition support teams. Developed, guided, and.
• Sourced, hired and mentored staff for three distinct shared services departments; evaluated performance based on key metrics and measurable, attainable goals.
• Introduced operational strategies based on thorough analysis; kept current with changing trends, economic indicators and industry activities.
• Identified areas for improvement and communicated opportunities and issues to internal and external stakeholders; recommended proper mitigation techniques.
• Exceeded operational standards by developing strategic plans, implementing standards, resolving problems and identifying system improvements.

Greater Seattle Area

• Directed contact center operations for non-profit health care organization employing more than 64,000 employees across 5 states. Managed and drove results for operations and performance optimization through internal.
• Improved operations by implementing new management team structure and establishing training and process improvement departments.
• Oversaw recruiting, hiring and staff onboarding; reduced costs and improved workforce by ensuring effective communication of role requirements.