Senior Infrastructure Project Manager
CurrentManages site implementation teams consisting of HPES employees and vendor partners; directs daily work activities/priorities of VA, Partners, and other HPES employees.Integrate technical knowledge and business understanding to implement contracted RTLS solutions. Incident Management: Resolves technical and some business incidents Installs, troubleshoots, and configures RTLS hardware as may be required Escalation Management: identify, mange, and lead escalations through L4.Applies deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.Ensures Configuration Space Files (CSF) and Configuration Management Database (CMDB) entries are complete and accurate.Reviews RTLS hardware designs and identify areas that may not meet design expectationsReviews Wi-Fi design and Heat Maps as needed to evaluated coveragePerforms tests to measure location accuracy; assists with root cause analysis of locations inaccuracies Monitors and ensures HPES business goals and contractual commitments are met including budget/cost management, completion of deliverables, milestone achievement, service levels, status updates, and reportingManaged and Conducted System Integration and Product Validation testing and teamsEstablishes and manages effective relationships with VHA site subject matter experts