Phil Hudon Email & Phone Number

Austin, Texas, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Perform daily system operations tasks to verify system integrity and availability.Implement monitoring for applications and servers, and respond to alarms, preventing client impact and performance degradation.Deploy physical and virtual serversPerform ongoing performance tuning, hardware/OS upgrades, and resource optimization. Monitored, maintained and facilitated daily help desk operations using Service Now and JIRA ticketing system. Complete assigned incident management tasks using Remedy.Manage changes and project activities, and communicate with impacted stakeholders.Deploy, setup, and maintain complex testing environments.Provide Tier III/IV and other support per service request.

San Francisco, California, Us

Led planning, implementation, and maintenance of asset management system for firm owned equipment.Develop mobile security policy for mobile devices deployed throughout the firm.Responsible for testing Windows, iOS, and MacOS releases to recommend optimum configuration.Manage and maintain Maas360 Monitoring Server for Mobile Monitoring.Responsible for testing and training users for new mobile applications on iPhone, iPad, and Macbooks.Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC and Macbook.Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentationResponsible for providing Level 3 operational support to the Desktop, Citrix and Mobile platforms.Monitor, maintain & facilitate daily help desk operations using Service Now ticketing system.Responsible for mobile device support to meet firm security procedures.Develop and test Windows 7/10 laptop image using Appsense and DataNow.Analyzing and applying patches, service packs, and infrastructure updates.Documentation for processes and procedures.Responsible for supporting software and hardware release processes and quality assurance for desktop and mobile environments.Administer Microsoft SCCM 2012 environment.

New York, Ny, Us

Perform server upgrades, migrations & decommissioning.Instrumental in developing remote office procedures for firm-wide trial sites.Set up and support remote offices for firm trial sites in the U.S.Supervise and train remote site technicians for Los Angeles office and remote office set ups.Assisted in migrating Window Users from Windows XP Operating System to Windows 7.Monitor, maintain & facilitate daily help desk operations. Manage and maintain Airwatch Monitoring Server for Mobile Monitoring.Manage, inventory, distribute and repair mobile devices.Review Requests for Proposal from various vendors.Develop and test new Windows 7 laptop image using Appsense and Good Sync.Build, manage and maintain server room.Instrumental in developing asset management for firm-wide laptops, wireless cards, and mobile devices.Support office of 64 users for IT related issues.

Kansas City, Missouri, Us

Manage, inventory, distribute and repair mobile devices such as BlackBerries, Apple, Android, Windows Mobile devices, and cell phones.Administer 3 BlackBerry Exchange Servers along with a global user community consisting of over 700 users.Manage and maintain Good server for mobile user community.Manage and maintain Zenprise Monitoring Server for BlackBerry Monitoring.Instrumental in developing billing procedure for firm-wide BlackBerries, wireless cards, mobile devices, and personal liable devices.Migrate BlackBerry, Apple, and Android users from previous platforms to current.Manage and deploy pushed applications to firm-provided and personal-liable mobile devices.Monitor, maintain & facilitate daily telecommunications operations. Perform server upgrades, migrations & decommissioning.Assisted in migrating Window Users from Windows 95 Operating System to Windows XP.Support Nortel Phone System.Set up and support remote offices for firm trial sites in the U.S.Develop and implement trial site support procedures for IT support.Review Requests for Proposal from various vendors.

Supported over 600 Lotus Notes Users.Managed and maintained 12 Lotus Notes servers including upgrading servers from version 4.0 to 5.0.Developed and maintained databases in a Lotus Notes environment.Managed and maintained laptop and desktop images for remote offices.Traveled to remote sites for server set ups across the U.S.Gained excellent experience in system operations and various types of hardware and software including Windows Server 2000.

Answered Help Desk phone calls and communicated answers to users.Maintained and repaired computers and printers.Assisted in migrating Window Users from Windows 3.1 Operating System to Windows 95.Set up and supported remote offices in the U.S.Assisted in Y2K protection plan.

Ordered office supplies for over 1500 employees.Managed and maintained inventory control levels for 9 offices.Assisted in development of an electronic ordering system for office supplies.Edited and produced video recordings for court proceedings.

12 U.S. Cities, Us

Education record

Business/Commerce, General