Phil Hudon

Phil Hudon Email and Phone Number

Product Support Supervisor at Oracle @ Oracle
Phil Hudon's Location
Kansas City Metropolitan Area, United States, United States
Phil Hudon's Contact Details
About Phil Hudon

Specialties: Problem Solving,Systems Integration, Network Design, Mobile Device Management, Systems Administration

Phil Hudon's Current Company Details
Oracle

Oracle

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Product Support Supervisor at Oracle
Phil Hudon Work Experience Details
  • Oracle
    Product Support Supervisor
    Oracle Oct 2022 - Present
    Austin, Texas, Us
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  • Cerner Corporation
    Support Team Lead Client Services
    Cerner Corporation Mar 2021 - Oct 2022
    Kansas City, Missouri, Us
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  • Cerner Corporation
    Senior System Engineer
    Cerner Corporation Oct 2019 - Mar 2021
    Kansas City, Missouri, Us
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  • Cerner Corporation
    System Engineer
    Cerner Corporation Jul 2018 - Oct 2019
    Kansas City, Missouri, Us
    Perform daily system operations tasks to verify system integrity and availability.Implement monitoring for applications and servers, and respond to alarms, preventing client impact and performance degradation.Deploy physical and virtual serversPerform ongoing performance tuning, hardware/OS upgrades, and resource optimization. Monitored, maintained and facilitated daily help desk operations using Service Now and JIRA ticketing system. Complete assigned incident management tasks using Remedy.Manage changes and project activities, and communicate with impacted stakeholders.Deploy, setup, and maintain complex testing environments.Provide Tier III/IV and other support per service request.
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  • Littler Mendelson
    Desktop Engineer
    Littler Mendelson Aug 2015 - Mar 2018
    San Francisco, California, Us
    Led planning, implementation, and maintenance of asset management system for firm owned equipment.Develop mobile security policy for mobile devices deployed throughout the firm.Responsible for testing Windows, iOS, and MacOS releases to recommend optimum configuration.Manage and maintain Maas360 Monitoring Server for Mobile Monitoring.Responsible for testing and training users for new mobile applications on iPhone, iPad, and Macbooks.Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC and Macbook.Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentationResponsible for providing Level 3 operational support to the Desktop, Citrix and Mobile platforms.Monitor, maintain & facilitate daily help desk operations using Service Now ticketing system.Responsible for mobile device support to meet firm security procedures.Develop and test Windows 7/10 laptop image using Appsense and DataNow.Analyzing and applying patches, service packs, and infrastructure updates.Documentation for processes and procedures.Responsible for supporting software and hardware release processes and quality assurance for desktop and mobile environments.Administer Microsoft SCCM 2012 environment.
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  • Hughes Hubbard & Reed Llp
    It Support Analyst
    Hughes Hubbard & Reed Llp Nov 2011 - Aug 2015
    New York, Ny, Us
    Perform server upgrades, migrations & decommissioning.Instrumental in developing remote office procedures for firm-wide trial sites.Set up and support remote offices for firm trial sites in the U.S.Supervise and train remote site technicians for Los Angeles office and remote office set ups.Assisted in migrating Window Users from Windows XP Operating System to Windows 7.Monitor, maintain & facilitate daily help desk operations. Manage and maintain Airwatch Monitoring Server for Mobile Monitoring.Manage, inventory, distribute and repair mobile devices.Review Requests for Proposal from various vendors.Develop and test new Windows 7 laptop image using Appsense and Good Sync.Build, manage and maintain server room.Instrumental in developing asset management for firm-wide laptops, wireless cards, and mobile devices.Support office of 64 users for IT related issues.
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  • Shook, Hardy & Bacon
    Telecommunications Technician
    Shook, Hardy & Bacon Jan 2001 - Oct 2011
    Kansas City, Missouri, Us
    Manage, inventory, distribute and repair mobile devices such as BlackBerries, Apple, Android, Windows Mobile devices, and cell phones.Administer 3 BlackBerry Exchange Servers along with a global user community consisting of over 700 users.Manage and maintain Good server for mobile user community.Manage and maintain Zenprise Monitoring Server for BlackBerry Monitoring.Instrumental in developing billing procedure for firm-wide BlackBerries, wireless cards, mobile devices, and personal liable devices.Migrate BlackBerry, Apple, and Android users from previous platforms to current.Manage and deploy pushed applications to firm-provided and personal-liable mobile devices.Monitor, maintain & facilitate daily telecommunications operations. Perform server upgrades, migrations & decommissioning.Assisted in migrating Window Users from Windows 95 Operating System to Windows XP.Support Nortel Phone System.Set up and support remote offices for firm trial sites in the U.S.Develop and implement trial site support procedures for IT support.Review Requests for Proposal from various vendors.
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  • Shook, Hardy & Bacon L.L.P.
    Lotus Notes Administrator
    Shook, Hardy & Bacon L.L.P. Jan 1999 - Jan 2001
    Supported over 600 Lotus Notes Users.Managed and maintained 12 Lotus Notes servers including upgrading servers from version 4.0 to 5.0.Developed and maintained databases in a Lotus Notes environment.Managed and maintained laptop and desktop images for remote offices.Traveled to remote sites for server set ups across the U.S.Gained excellent experience in system operations and various types of hardware and software including Windows Server 2000.
  • Shook, Hardy & Bacon L.L.P.
    Pc Specialist
    Shook, Hardy & Bacon L.L.P. Jan 1997 - Jan 1999
    Answered Help Desk phone calls and communicated answers to users.Maintained and repaired computers and printers.Assisted in migrating Window Users from Windows 3.1 Operating System to Windows 95.Set up and supported remote offices in the U.S.Assisted in Y2K protection plan.
  • Shook
    Facilities Technician
    Shook Jan 1992 - Jan 1997
    Ordered office supplies for over 1500 employees.Managed and maintained inventory control levels for 9 offices.Assisted in development of an electronic ordering system for office supplies.Edited and produced video recordings for court proceedings.
  • Stinson Leonard Street Llp
    Messenger
    Stinson Leonard Street Llp 1987 - 1992
    12 U.S. Cities, Us
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Phil Hudon Skills

Microsoft Exchange Blackberry System Administration Windows Xp Help Desk Support Hardware Operating Systems Laptops Blackberry Enterprise Server Troubleshooting Windows Server Windows 7 Citrix Telecommunications Active Directory Information Technology Security Windows Sharepoint Servers Network Design Network Administration Computer Hardware Data Center It Management Microsoft Office Mobile Devices Mobile Device Management Management Ios Disaster Recovery Visio Sccm Networking Mobile Applications Video Conferencing Video Editing Windows 8 Avaya Server Administration Rsa Security Appsense Lync Nortel Cisco Routers Integration Printers Powershell Maas360

Phil Hudon Education Details

  • The University Of Kansas
    The University Of Kansas
  • The University Of Kansas
    The University Of Kansas
    General

Frequently Asked Questions about Phil Hudon

What company does Phil Hudon work for?

Phil Hudon works for Oracle

What is Phil Hudon's role at the current company?

Phil Hudon's current role is Product Support Supervisor at Oracle.

What is Phil Hudon's email address?

Phil Hudon's email address is ph****@****ner.com

What schools did Phil Hudon attend?

Phil Hudon attended The University Of Kansas, The University Of Kansas.

What are some of Phil Hudon's interests?

Phil Hudon has interest in Children, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.

What skills is Phil Hudon known for?

Phil Hudon has skills like Microsoft Exchange, Blackberry, System Administration, Windows Xp, Help Desk Support, Hardware, Operating Systems, Laptops, Blackberry Enterprise Server, Troubleshooting, Windows Server, Windows 7.

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