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Technology Product Professional | Driving Innovation and Growth through User-Centric Products | 8+ Years of Experience | Agile ProductI am a seasoned Professional Product leader with a value-driven and results-oriented approach with over 8+ years of experience in software technology. Throughout my career, I have consistently demonstrated a solid commitment to user-centric design principles and agile execution methodologies. My expertise lies in SaaS application development, backend API integrations, and modern front-end JavaScript (ReactJS) practices.My expertise lies in managing product roadmaps and making data-driven decisions that align with strategic business goals while effectively balancing trade-offs. Drawing on my extensive experience in Agile Development, as a trusted Technology Consultant I advised Fortune 100 companies and contributed as a Software Engineer for Mid-size private firms. I possess a comprehensive understanding of Agile/Scrum methodologies and the end-to-end Software Development Lifecycle (SDLC) and Product Development Lifecycle, enabling me to lead cross-functional teams and drive Product feature Launch outcomes effectively.In my role as a Product Professional, I take a leadership approach to sprint iteration planning, prioritize user stories during backlog grooming, and execute based on the Product Requirements Document (PRD)/Product Brief. I facilitate Sprint Retrospectives with all relevant stakeholders to leverage insights at the end of a Sprint Development cycle. This collaborative approach also helps the team adapt quickly to unexpected changes to drive continuous improvement in future iteration cycles.With a background in Software Engineering and Management Consulting, I bring a unique blend of technical expertise and strategic thinking to my product development approach. I specialize in building product features that provide utility to users. I am interested in the B2B (Enterprise)/B2C Software SaaS Web application Technology and Web3 industry including crypto, blockchain, DeFi, and NFTs, where I see immense potential for innovative solutions.Let's talk about how my leadership and skill set can drive your organization's success in delivering products that meet the evolving needs of users in today's dynamic technology landscape.
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Senior Product ManagerThe Home DepotAtlanta, Ga, Us
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Ecommerce Product ManagerFloor & Decor Apr 2024 - Nov 2024Atlanta, Georgia, Us -
Senior Product Manager (Strategy)Global Payments Inc. Nov 2022 - Nov 2023Atlanta, Georgia, UsGlobal Payments (GPN) is a leading Fortune 500 payment technology and software solutions provider, empowering businesses to securely accept payments across various channels. GPN is dedicated to delivering innovative payment solutions that enhance customer experiences• Stakeholder Management Collaborated with UX and cross-functional stakeholders to design end-to-end main UI dashboard pages: Checkout Payments, Payment Links, and Payment Details for a SaaS B2B web application• Agile Development: Led the Pay by Link Sprint iteration process, and provided requirements for 4 core features to deliver for MVP • Created a detailed Product Knowledge artifact to provide regional stakeholders with in-depth information for the Pay by Link product• Developed a Pricing Addendum template with Legal and relevant stakeholders that provided Pricing Model options for the GTM strategy• Product Planning: Facilitated meetings and workshops to gather requirements for future Roadmap feature requests• Vendor Management: Managed the timeline, expectations, and deliverables of the SoW with the Software Development vendor• Managed progress status updates to the executive team and stakeholders on Roadmap change requests and enhancements• Product Launch: Plan to launch the Pay by Link (PBL) product with a target MVP launch for the End of FY23Q3 or the End of FY23Q4 • Created and managed a comprehensive Product Launch Plan for the PBL product that facilitates the MVP launch from idea to launch• Roadmap Prioritization: Prioritized roadmap features using a Now-Next-Later framework to make trade-off decisions for the product• Performed Competitive research and analysis (Stripe, Ayden, Square) on Pay by Link products to prioritize value and features to build• Scoped SSO sign-on authentication by estimating the Level of Effort (LOE) -
Product Manager, PaymentsGemini Mar 2022 - Jun 2022New York, Ny, UsGemini is a cryptocurrency exchange that operates an online platform that enables users to buy, sell, and manage various digital currencies. Gemini also offers a stablecoin called 'Gemini Dollar' and provides financial services for both individual and institutional clients• Released a Customer Service UI enhancement involving Withdrawal and Deposit Inquiries with post-data monitoring for CSRs to support users which resulted in a 27% decrease in these payment-related inquiries Week-over-Week• Prioritized a JP Morgan partner transaction integration that had data supporting a potential cost-savings benefit that would save at least $1 million/year• Managed a JIRA backlog of 18 initiatives requested by cross-functional stakeholders that were planned, prioritized, and scoped • Created a 12-month Payments Roadmap (3 verticals) in Asana and managed stakeholders on current priorities• Developed a Product Launch artifact to manage releases, tasks, and dependencies for planned Features during production release cycles• Developed PRDs using the “Working Backwards” framework to drive data-driven proposals and weigh trade-offs for feature prioritization • Reprioritized and launched an Automated Crypto-Recouping tool that recouped crypto assets from users abusing ACH system processes that recouped $380,000• Aligned with Trust and Safety PMs on Feature dependencies between the Payments Automated Recouping tool Product and the integrated Fraud-prevention system tools involved• Scoped Currency support and manual recoup product enhancements to add to the Automated Crypto-Recouping tool on the Roadmap• Executed the role of a Product Owner by facilitating SDLC Scrum Ceremonies, Daily-Stand up, Product Planning, and Sprint Retrospectives -
Associate Product ManagerGlobal Payments Inc. Sep 2020 - Feb 2022Atlanta, Georgia, UsGlobal Payments (GPN) is a leading Fortune 500 payment technology and software solutions provider, empowering businesses to securely accept payments across various channels. GPN is dedicated to delivering innovative payment solutions that enhance customer experiences• Managed and implemented Tokenization features that involved modernizing Token APIs from XML to REST for Payment Brands/Schemas (Visa, MC) using the SAFe methodology• Collaborated with the UX/UI on a Usability Research study to interview customers for potential new authorization features• Designed an 18-month Roadmap for a 0-1 B2B Payments Platform while managing the team through discovery to release the launch• Modeled potential UI and backend API designs through mock-ups/wireframes using MIRO and Figma to include in User Stories in JIRA• Provided Value Proposition presentations to stakeholders for the current and future functionality of the Payments PlatformPayments | FinTechProducts:Authorizations/TokenizationPayments Platform
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Software Solutions Engineer - ApisBettercloud Jul 2019 - Oct 2019New York, Ny, UsBetterCloud is a SaaS applications management solutions provider. It provides management and security software for cloud-enabled organizations. My team and I built the initial integrations for the Integration Center when it was first released• Built 10 (31.2%) of the back-end API Integrations with 20+ database actions using ES6 JS, NodeJS, and RESTful OAuth best practices • Prioritized which API integration and actions to work on from In-Progress to Done on the Scrum Board in JIRA during the Sprint Iteration • Managed the end-to-end backlog of development features in Agile Sprint Cycles by writing detailed user stories for the API actions in JIRA• Assisted the QA team by validating 20+ detailed Test cases/edge cases of the APIs built to assist in UAT to help reduce QA review time -
Software EngineerDevnext Dec 2018 - May 2019Canton, Ga, UsDevNext is a software development company that specializes in creating innovative solutions for businesses• Developed a C# API tool to index employee data resulting in better index memory performance because of a reduction of 62.5% of the data• Reduced the search index of an employee database from 70,000 to 20,000 by creating a tool that optimized processing speed by 50%• Created a User Interface (UI) text editor using JQuery (CKEditor) for pre-made email templates after User Experience (UX)• Participated in Agile ceremonies by managing User Stories for my features in JIRA and providing updates to the team at Stand-up -
Strategic Solutions Engineer InternZuora Jun 2018 - Aug 2018Redwood City, California, UsZuora (ZUO) is a leading SaaS subscription management platform, enabling businesses to thrive in the Subscription Economy by providing essential tools for subscription billing, finance, and revenue recognition• Developed a new functional API tool in Java to import 100 lines of cell data of customer subscription information from a CSV file• Migrated the Java API Tool from SOAP to REST. JSON Backend testing tool (Postman) and reduced the codebase of the tool by 15%• Used GitLab for code reviews with Senior Engineers, tracked development progress through JIRA, and a final presentation of the Tool• Led and mentored fellow interns in Daily Scrums to discuss Software Engineering topics and solve problems collaboratively -
Advisory Associate, TechnologyKpmg Us Feb 2014 - Mar 2017New York, Ny, UsKPMG Technology Consulting division provides tech business strategy solutions, with a focus on digital transformation and data analytics• Led Agile Product Increment (SDLC) Planning, prioritized features, developed user stories (JIRA), backlog grooming, and Sprint Retros• Guided a $5+ million engagement for a multi-billion Fortune 9 telecom subsidiary by conducting strategic reviews for my team’s product• Designed a product roadmap for a new product feature set under a new Software Tool by delivering a data consolidation implementation• Led the delivery of User Access Management features based on stakeholders' feedback requiring location-based user access• Facilitated the delivery of a $2M+ technical implementation of a company’s new Software application by leading the concept of delivering value increments through analyzing functional requirements with business stakeholders and translating the requirements for developers• Performed User Acceptance Testing (UAT) with QA on the product feature increments for delivered user stories before Production Release -
Business Analyst, It OperationsAssurant Jul 2012 - Feb 2014Atlanta, Georgia, UsAssurant (AIZ) is a global risk management company that specializes in providing insurance products and services for housing, lifestyle, and vehicle protection to individuals and businesses, with a core focus on mitigating financial risks through tailored solutions.• Created and managed weekly automated metric reporting dashboards to track data to find improvement in business processes• Led a Six Sigma Project that led to a new process that saved $41,000 and reduced the paper trail by 38% to aid in quality audits in the research department which contributed to the goal of reducing costs of department process by 65% over 6 months• Generated a 1-year analysis of 3 different client portfolios that showed redundant errors in a dashboard that led to the root causes and a reduction of 3% in errors over 12 months by implementing process changes• Created a reporting dashboard that provided workflow metric summaries of a year-to-year trend comparison to Q1 2012 results to Q1 2013 results, and used the data to assist in a reduction of check volume by 35% by identifying root causes with potential solutions• Forecasted about a 25% increase in employee manpower to cover the predicted increase in claims after Hurricane Sandy adequately
Phil L. Education Details
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University Of Georgia - Terry College Of BusinessEconomics -
General AssemblyComputer Software Engineering
Frequently Asked Questions about Phil L.
What company does Phil L. work for?
Phil L. works for The Home Depot
What is Phil L.'s role at the current company?
Phil L.'s current role is Senior Product Manager.
What is Phil L.'s email address?
Phil L.'s email address is pl****@****uga.edu
What is Phil L.'s direct phone number?
Phil L.'s direct phone number is +120130*****
What schools did Phil L. attend?
Phil L. attended University Of Georgia - Terry College Of Business, General Assembly.
Who are Phil L.'s colleagues?
Phil L.'s colleagues are Rachel Kourey, Skylar Dowdy, Tre'vaughn Cooper, James Handley, Mary Jane Henry, Brad Radtke, 干佳莹.
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