SUMMARYCreates and implements strategies to ensure seamless workflow, sales growth and maintaining compliance with departmental policies and organizational SOPs. Supervises and plans budget, inventory, and operations for organizations to maximize result performance. Provides top-class services to engage customers and resolve client concerns.ACHIEVEMENTS• Supervised operations of 5 departments (50 employees) with an annual budget of $1.9M for Quincy’sRecognized for delivering exceptional customer service with quality food that increased sales by 30%, and improved Google rating from 3.8 to 4.1• Employed shift and process improvement strategies, resulting in optimizing bottom-line profit by 60% for Little Caesars• Hires, coaches, and trains cross-functional teams to improve effectiveness, while administering sales and marketing procedures to increase product awareness and customer relationship management. • Received “GM of the Period Award” twice for consistently meeting/exceeding performance objectives