Senior Mi Analyst & Budget Manager
M&S Money
Within the Store Sales and distribution team, responsible for the management of one individual along with accountability for all reporting of sales and performance information to 400+ Stores and Executive level in M&S, M&S Money and HSBC. I was also responsible for the month to month planning and running of the budget of the Store Sales team. This included taking a pro-active stance on cost control to ensure that the budget was not exceeded.My notable achievements in this role include:Developing an individual from the call centre with issues around Time keeping and sickness into someone who is now seen within the team as punctual and a valued member of the team, this was successfully done through regular one-2-one’s, personal development plans, coaching and informal discussion.Improving the timeliness and quality of reporting to M&S store and Executives by designing, developing, building and implementing a full reporting database and dashboard system. Since this time I have been asked by representatives from M&S Money to consult on other projects to assist in the designing of new databases.Assisting a colleague in HSBC Australia to deliver the successful launch of the HSBC Australia Woolworths Credit Card, by designing a bespoke system for allowing the sales staff to see how the point system works on the Credit Card.