Implement, run and manage successful customer department working with the Sales team to analyze pilot results and provide input to the business case.Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary.Monitor and identify trends in PEBS adoption and utilization and provide guidance to customers as part of annual Success Review.Develop and maintain positive client relationships at all levels with existing corporate accounts.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a local support teamPromoting opportunities for two-way communicationDeveloping success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendationsEstablishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our productsKeeping customers informed of process and procedural changesWorking knowledge of computer applications such as Microsoft Office and Salesforce.comDriving high customer Satisfaction