Performed maintenance, management, and troubleshooting on Active Directory, Azure, O365 Messaging, On-Prem Exchange servers, and Virtual Servers.Diagnose and identify root cause for errors/alerts enterprise wide related to Active Directory, CyberArk, O365, Azure, and Proofpoint.Implemented controls with exchange features to include; Message Search and Removal, Message Tracker, Symantec Management Administrator.Provided support for server tuning including monitoring, troubleshooting and optimizing performance.Assisted in migration/conversions of AD/Exchange servers to Azure and O365.

Performed maintenance, management, and troubleshooting on Active Directory, Exchange servers, to include Bridgehead Servers.Diagnose and identify root cause for errors/alerts enterprise wide related to Active Directory, Exchange 2010/2016, and Blackberry Mobility Servers.Implemented controls with exchange features to include; Message Search and Removal, Message Tracker, Symantec Management Administrator.Provided support for server tuning including monitoring, troubleshooting and optimizing performance.Assisted in migration/conversions of AD/Exchange servers. Manage Blackberry Mobility Servers, User Account Management, Diagnose, troubleshoot, and resolve mail flow and connectivity issues.

Performed maintenance, management, and troubleshooting on Active Directory, Exchange servers, to include Bridgehead Servers. Diagnose and identify root cause for errors/alerts enterprise wide related to Active Directory, Exchange 2003/2010, and GOOD MOBILE Servers.Implemented controls with exchange features to include; Message Search and Removal, Message Tracker, Symantec Management Administrator.Provided support for server tuning including monitoring, troubleshooting and optimizing performance.Assisted in migration/conversions of AD/Exchange servers. Manage GOOD MOBILE Servers, User Account Management, Diagnose, troubleshoot, and resolve mail flow and connectivity issues.

Maintained/administered 110 Exchange servers on Joint Worldwide Intel Communication Systems (JWICS), supporting 60,000 Intel customers* (Unclassified and Classified Networks).Successfully resolved over 500 Seibel Service Requests ensuring 100% customer satisfaction.Assisted 17 members of Enterprise Email Ops Team while ensuring optimal levels of performance, availability & recovery.Conducted searches in response to litigation & FOIA requests; provided data to legal reps in IAW DIA actions.Created user accounts, home directories, profiles, e-mail mailboxes, and managed the share and security permissions of folders and groups in a Windows 2003/2008 environment.

Supervised and trained 12 personnel in the performance of daily operations while maintaining 95% availability of IP Services.Managed an enterprise server farm of over 480 servers.Created user accounts, home directories, profiles, e-mail mailboxes, and managed the share and security permissions of folders and groups in a Windows 2003 environment. Provided technical support for over 8,000 customers region-wide.Ensured data recoverability by scheduling, creating, and managing system backups.Assisted in the consolidation and migration of user’s mailboxes, and file share data that resided on three different domains onto one network environment.