- Act as the primary point of contact for clients, addressing and resolving a wide range of technical issues related to networks, computers, Office 365, software, and user accounts. - Troubleshoot and resolve hardware and software problems on Windows operating systems, ensuring minimal downtime for end-users. - Manage and maintain servers, with a focus on Active Directory administration, user management, and group policy implementation. - Onboard new employees by setting up and configuring their computers, accounts, and access permissions, facilitating a smooth integration into the company’s IT infrastructure. - Regularly verify the integrity of backups to ensure data reliability and disaster recovery preparedness, and proficiently execute data restoration processes to recover lost files or system configurations, minimizing potential downtime and data loss risks. - Oversee Office 365 administration tasks, including managing subscriptions, domains, DNS records, and user accounts across multiple clients. - Enhanced organizational efficiency by creating, tracking, and managing additional company documentation and knowledge base articles. - Handle all incoming tickets efficiently and prioritize tasks based on urgency and impact on business operations.

- Collaborated with a cross-functional team of engineers and designers to develop and enhance API solutions and features to power Chipotle's operations, utilizing Tigera Calico policies to enhance security and compliance. - Contributed to the design and implementation of key software components, leveraging languages such as C# to ensure efficient and scalable code, and actively managed build pipelines and release processes for seamless software deployment.- Participated in code reviews and provided constructive feedback to team members, promoting code quality and adherence to coding standards, while also managing Azure API Management for efficient API usage and performance.- Actively engaged in daily stand-up meetings and sprint planning sessions, helping prioritize tasks and ensuring alignment with project goals, timeliness, and efficient release cycles.

- Installed and configured hardware and software for new employees, ensuring seamless onboarding processes and optimal workstation functionality. - Conducted troubleshooting and diagnosis of hardware, software, and network issues, delivering timely and effective solutions to enhance customer satisfaction.- Managed and maintained backup cloud databases, implementing data retention policies and disaster recovery strategies, resulting in data integrity and business continuity.- Collaborated with cross-functional teams to resolve complex technical problems, leveraging strong problem-solving skills and a methodical approach.

30 Week Intensive // Full Stack Software Engineering Program- Front End: Javascript (ES6+), React.js- Back End: Ruby, Ruby on Rails, SQL & Active RecordTECHNICAL PROJECTSLevy's Lifthouse Gym Management Platform🏋️ Gym management platform similar to large gym chain company websites that allow users to browse gym locations, purchase memberships and book personal training appointments.- Utilized Cookie-based sessions and localStorage to store user information client-side- Created an administrative module that performs actins on the users behalf and maintains the website- Learned and used Redux to employ centralized state to manage complicated data relationships- Securely salted and hashed passwords via bcrypt gem, in keeping with industry best practices- Expanded project scope to include Material UI to make the application responsive for a consistent user experiencePIllow Review Application🛏️ Created a review application that allows users to view, create and review bedding pillow listings - Incorporated authentication and authorization to enable password-protected accounts- Demonstrated strong knowledge of data associations by building a relational database to properly model data and efficiently query data sets- Developed JavaScript and React front-end with a Rails and Active Record backendLinks:- Capstone Project Demo - Levy's Lifthouse Gym Management Platform - https://youtu.be/53m4voVI-7s

Signet Jewelers owns and operates the companies Zales, Kay Jewelers, Jared, JamesAllen.com, and others. Signet Jewelers Ltd. Worked at Banter Jewelers location. - Managed and led 7 to 10 employees through hiring, conducting performance appraisals and assigning schedules- Achieved the highest state-wide employee retention rate by creating an enjoyable work atmosphere that led to strong teamwork and higher profits for the store- Evaluated employees’ performance metrics and provided weekly mentoring and coaching to encourage teamwork, best customer service and self esteem- Created and implemented a product merchandising strategy that, along with coaching, resulted in our location being recognized as the second-highest grossing store in Colorado

- Developed and implemented individual training programs to create healthy habits and maximize client results- Built strong client relationships by working one on one with each individual to understand their needs and goals- Created and displayed personalized presentations to each potential client to promote and sell customized services

- Oversaw and managed daily operations and functions of the facility to maximize productivity and efficiency- Trained all staff to properly use POS and facilities’ computer systems- Handled customer complaints and ensured safety of patrons