Philip Donaghey Email and Phone Number

•Direct and supervise a trauma-informed residential program catering to youth referred by DCF, DMH and DYS, fostering a nurturing and supportive environment that facilitates successful transitions for adolescents, positively impacting their long-term success and development.•Provide expert leadership and guidance to a team of an Assistant Program Director, Clinical Director, Case Manager, Residential Manager, Supervisors and Direct Care staff, ensuring alignment of program operations, leading to improved team cohesion and an increase in program efficiency.•Spearheaded program improvement initiatives, conducting in-depth evaluations of existing protocols and implementing strategic changes, resulting in a decrease in incidents and a rise in both client and staff satisfaction.•Demonstrated exceptional fiscal management skills, overseeing budget allocation and program resource utilization, effectively resulting in a reduction in operational costs without compromising the quality of services provided.•Exceeded all EEC licensure and funding source requirements, with established trust and rapport through effective communication and transparency.

•Successfully established and managed a highly effective residential program for individuals with acquired brain injury and a variety of other diagnoses, overseeing the selection and training of a dedicated team of staff members to assist in serving participants.•Spearheaded the formulation of the residential program's short and long-term strategic goals, aligning them with individualized objectives of the individuals served.•Implemented a data-driven approach to program evaluation, tracking key performance indicators (KPIs) such as individuals served progress, program cost efficiency, and staff productivity.•Spearheaded the development and implementation of participant outcome measurement, improving tracking and analysis of participant outcomes, enabling more effective program customization and individualized support.

•Mentored classrooms of academically and behaviorally challenged students through personalized one-on-one sessions and group workshops, utilizing dialectical behavior therapy and positive reinforcement techniques.•Pioneered developing and implementing innovative workshops to enhance student motivation and enthusiasm toward learning.•Successfully onboarded and supervised a team of 15 mentors, coordinating their efforts and ensuring seamless communication between staff, universities, and STEM programs.•Acted as the primary liaison for all stakeholders, including staff, universities, and STEM programs, effectively keeping them informed and connected with ongoing academic initiatives.

•Ensured accurate and timely data entry and quality checks for patient profiles and demographics, ensuring an error-free record that improved patient management efficiency.•Collaborated closely with cross-functional teams, including laboratory technicians and customer support, to identify and address data discrepancies promptly.•Aided in the implementation of blood analysis and aliquoting protocol, resulting in a reduction in sample processing time, and expediting diagnostic test results.•Developed and executed a comprehensive training program for new team members, enhancing their proficiency in data entry and quality control procedures.

•Provided exceptional customer service to clientele, helping increase client retention and a growing base of loyal customers for the hospital.•Streamlined administrative processes, reducing data entry time, and improving record accuracy, leading to more efficient retrieval of client information and enhanced communication with clients.•Acted as the primary point of contact for managing client accounts, effectively resolving billing inquiries and payment discrepancies.•Provided regular client communications, focusing on pet healthcare and preventive measures, increasing wellness visits and vaccinations.

•Elevated customer service standards while providing food and beverage service to guests, increasing positive customer feedback and reviews.•Revamped restaurant management procedures, optimizing inventory control and procurement processes, positively impacting the establishment's profitability.•Implemented a comprehensive fine dining training program for staff, resulting in an improvement in service quality and customer satisfaction scores.•Successfully managed the hiring, training, and scheduling of a diverse team of restaurant personnel, resulting in a more efficient and productive work environment.